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Personalisation through person-centred thinking with older people
- Authors:
- SANDERSON Helen, BAILEY Gill, BOWERS Helen
- Journal article citation:
- Community Connecting, 23, November 2009, pp.14-16.
- Publisher:
- Community Connecting
Using case examples, this article describes the Practicalities and Possibilities Development Programme, which was developed by the Older People's Programme, the Centre for Policy on Ageing and Helen Sanderson Associates to help councils and their NHS partners work together to improve outcomes for older people using a range of person-centred techniques, and has been running in 9 local authorities in England over 18 months. The programme includes a resource pack containing lessons and stories showing how the areas (Bournemouth, Buckinghamshire, Cheshire, Cumbria, Dorset, Enfield, Hounslow, Leicester, and Tameside) created a personalised approach using different person-centred tools to learn who the older person is, what is important to them and how they want to be supported. The article sets out the lessons from the local authorities' work for helping older people experience the benefits of personalisation, including involving older people from the start both individually and collectively to identify key priorities, developing partnerships, the importance of a strategic approach with support from a senior lead, investing in creating the right conditions for change, and recognising that it is change both for staff and for older people and families.
Integrating public and private home care services: the Kotitori model in Tampere, Finland
- Authors:
- LIINA-KAISA Tynkkynen, et al
- Journal article citation:
- Journal of Integrated Care, 20(5), 2012, pp.284-295.
- Publisher:
- Emerald
This case study introduces a novel home care service integrator model called “Kotitori”. In the model the City contracts with a private provider in order to meet the older customer needs in a personalised way. The model introduces a unique form of public-private partnership in Finland, and describes the basic elements of Kotitori, the development process of the model, and the model's distinctive features compared to more traditional ways of home care service delivery. The author suggests that the transferability potential of the Kotitori model is good both nationally and internationally. The model is potentially beneficial for countries with an interest in developing integrated care in general, as it reflects a form of accountable care organisation.
IFS in action: personalising block contracts: as research report
- Author:
- HOOLAHAN Sian
- Publisher:
- Centre for Welfare Reform
- Publication year:
- 2012
- Pagination:
- 19p.
- Place of publication:
- Sheffield
Choice Support was formed in 1984 in south east London to provide a range of support services for disabled and disadvantaged people. In 2010, a 3-year partnership was set up between Choice Support and Southwark Council to develop personalisation in adult social care. This is the 1st of 3 short research reports outlining progress and describing the steps necessary to make the changes. The aims of the project were to transform a block contract worth in excess of £6 million, to develop individual funding for 83 people, and hence to transform the options and supports available to people in Southwark. Savings are expected to be £1.79 million over 4 years, a 29.75% saving for Southwark Adult Services. By November 2011, the following has been achieved: the large block contract for 83 people has been broken down into individual budgets; Individual Service Funds (ISF) have been created for more flexible services; better and more empowering services have been created; and a more dynamic and respectful relationship between a service provider and commissioner have been developed.
A guide to co-production with older people: personalisation: don't just do it: co-produce it and live it!
- Authors:
- ARCHIBALD Andrew, et al
- Publisher:
- National Development Team for Inclusion
- Publication year:
- 2010
- Pagination:
- 32p.
- Place of publication:
- Christchurch
This short guide summarises the key messages from a co-production team who, over a four month period, worked together to identify what co-production with older people means, what it involves, and what it looks and feels like when it happens at a local level. Co-production can be defined as individuals, communities and organisations having the skills, knowledge and ability to work together, create opportunities and solve problems. This report describes how putting this into practice is not so simple, and for older people who need support in their lives is a relatively new phenomenon. These skills and abilities may not always immediately obvious, and it can take time to build confidence, trust and mutual understanding. Decisions about public services and opportunities have historically been made by public bodies and agencies without the involvement of local communities and users of those services. To help authorities to understand the power of co-production, this guide contains stories that describe how individuals and communities have worked in partnership with public services to co-produce services and change lives. The stories illustrate how co-production releases the knowledge and skills of individuals for the benefit of the community; how it can reconnect individuals to their communities; and connect local authorities to the people that they serve. This report is intended for a number of audiences.
Netborough: integrated service networks to meet the needs of older people and people with learning disabilities
- Author:
- MILLER Clive
- Publisher:
- Office for Public Management
- Publication year:
- 2006
- Pagination:
- 24p.
- Place of publication:
- London
This paper examines how integrated service networks could be used to provide personalised, outcome-focused services. Using as an example the fictitious ‘Netborough’, the paper shows how local partnerships might set out to meet the challenge of improving services of older people and people with learning disabilities. It describes how networks are organised, the arrangements for care management and support brokerage, and the implications for commissioning, market management and governance. ‘Netborough’ is invented as a way of setting out and drawing together the strands of thinking and requirements in the green paper ‘Independence, Well-being and Choice’, and the white paper ‘Our health, our care, our say’, and is designed to stimulate discussion and debate amongst people working in or concerned with, service provision.
Transforming primary care: safe, personalised care for those who need it most
- Author:
- GREAT BRITAIN. Department of Health
- Publisher:
- Great Britain. Department of Health
- Publication year:
- 2014
- Pagination:
- 49
- Place of publication:
- London
This document sets out the actions the Department of Health is taking on their vision for personalised proactive care, focussing on the role of primary care. It covers four key areas, looking at: how services will change; support for staff; how health and care services will support the vision; and how it will be implemented. The paper suggests the changes will be initially focussed on people with the most complex care needs, with GPs developing personalised programmes of care and support tailored to their needs and views. In addition, it outlines plans to improve continuity of care by giving all people aged 75 and over a named GP, who will be responsible for care oversight. The changes will also include a new approach to service quality assurance, greater use of information and technology to ensure easier access to medical records, online appointment booking and prescriptions, steps to further reduce bureaucracy, provision of training for staff to ensure they are able to work across professional boundaries in a more joined up way and support for greater integration between health and care services. (Edited publisher abstract)
'The billion dollar question': embedding prevention in older people's services: 10 'high impact' changes
- Authors:
- ALLEN Kerry, GLASBY Jon
- Publisher:
- University of Birmingham. Health Services Management Centre
- Publication year:
- 2010
- Pagination:
- 19p., bibliog.
- Place of publication:
- Birmingham
There is a need to invest more fully and strategically in both prevention and rehabilitation for older people, to help them stay healthier, more independent and more socially included for longer and to recover these capacities as fully as possible when they do require hospital treatment. While there is growing recognition that only a more preventative agenda will be sufficient to respond to current and future pressures, there is much less clarity about how to do this in practice. This paper seeks to identify the most promising ‘10 high impact changes’ with regards to prevention in older people’s services. The paper draws on two main sources. The first is an EU review of prevention and long-term care in older people’s services across 14 European counties known as Interlinks. The second key source is a recent review of the social and economic benefits of adult social care, commissioned by the Department of Health and Downing Street. This paper identifies and reviews the following 10 prevention strategies: promoting healthy lifestyles; vaccination; screening; falls prevention; housing adaptations and practical support; telecare and technology; intermediate care; reablement; partnership working; and personalisation.