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The consumers contribution: management and inspection of residential homes for elderly people
- Authors:
- SINCLAIR Ian, PAYNE Chris
- Publisher:
- Great Britain. Department of Health
- Publication year:
- 1989
- Pagination:
- 17p., bibliog. (Pam 362.61)
- Place of publication:
- London
A management briefing paper on obtaining consumer views in homes for the elderly; reviews research; the complexities of getting a true reflection of residents' views; and offers suggestions for improving practice.
Evaluating the quality of care: a self assessment manual
- Authors:
- PAYNE Chris, et al
- Publisher:
- National Institute for Social Work
- Publication year:
- 1994
- Pagination:
- 112p.
- Place of publication:
- London
Manual designed to help home owners and managers of residential care and nursing homes to monitor and evaluate the quality of their provision. Can also be used as a staff development and training tool, and by those carrying out inspections.