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At home with quality
- Author:
- RAYNES Norma
- Journal article citation:
- Community Care, 7.11.02, 2002, pp.38-39.
- Publisher:
- Reed Business Information
Reports on research to discover what older people really want from home care services.
The report of the Older People's Inquiry into 'that bit of help'
- Editors:
- RAYNES Norma, CLARK Heather, BEECHAM Jennifer, (eds.)
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2006
- Pagination:
- 125p.
- Place of publication:
- York
This report of the Older People’s Inquiry into ‘That Bit of Help’ documents the experiences of older people and professionals working together to identify gaps in service provision for older people living in their own homes. The report focuses on how to involve older people alongside the professionals, as equals, in identifying what services they want and value. It notes that older people are able to take account of costs of service provision in an environment where resources are limited, and with this information they are able to prioritise the service provision which they require. A sound model is provided to ensure the central involvement of older people in prioritising valued services; the methods used would be easily transferred to local level. The chosen ‘baker’s dozen’ of small ways in which life can be made better for older people gives ideas of what services might be developed. This report includes an overview of the Inquiry’s findings, the methodology used to select examples of good practice, and the methodology used for costing the examples chosen by Inquiry members, along with their unit costs.
Quality at home for older people: involving service users in defining home care specifications
- Authors:
- RAYNES Norma, et al
- Publisher:
- Policy Press/Joseph Rowntree Foundation
- Publication year:
- 2001
- Pagination:
- 79p.
- Place of publication:
- York
The government’s NHS plan emphasises the importance of services based on users’ views. This report provides practical guidance on how to ensure that older people’s views are heard and acted on, and their views monitored, in relation to service quality. The report provides new information on the definition of quality in home care services by users both under and over eighty years of age; identifies users’ priorities; shows the differences and similarities in the perceptions of quality between white and minority ethnic service users; and compares different methods of obtaining service users’ views.