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The view from within: "good" care from the perspective of care professionals: lessons from an explorative study
- Authors:
- SHULMANN Katharine, et al
- Publisher:
- European Centre for Social Welfare Policy and Research
- Publication year:
- 2016
- Pagination:
- 16
- Place of publication:
- Vienna
Policy briefing which focuses on care quality from the perspective of professionals working in the field of long term care in Austria. Specifically the briefing looks at what care professionals consider to be high quality care and how it should be defined; and what structural-, process- and outcome-related factors they believe affect outcomes. The study draws on interviews and workshops with representatives from various professional groups, as well as 24-hour carers and family carers, to identify themes and issues central to discussions of "good" care. The interviews and workshops identified a number of factors for the provision of high quality care: the continued development of a distinct long term care identity, rather than a separate identity of health/social care; working conditions; relationships, including between care professionals and users, and between professionals and informal carers; the way that care services are financed and structured, which has a strong influence on the delivery of care, interaction and cooperation; and the importance of multidisciplinary care teams. The authors propose recommendations to directly and indirectly improve quality of care through action at the macro, organisational, and individual levels. (Edited publisher abstract)