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A summary of the monitoring of time trends in the Kent community care scheme: April 1988
- Author:
- CHESTERMAN John
- Publisher:
- University of Kent. Personal Social Services Research Unit
- Publication year:
- 1988
- Pagination:
- 18p., tables.
- Place of publication:
- Canterbury
A longitudinal overview of the Kent County Council Community Care Scheme for the elderly is summarised by means of the database obtained from systematic monitoring using fieldwork records.
Measuring satisfaction with social care amongst older service users: issues from the literature
- Authors:
- BAULD Linda, CHESTERMAN John, JUDGE Ken
- Journal article citation:
- Health and Social Care in the Community, 8(5), September 2000, pp.316-324.
- Publisher:
- Wiley
This article highlights some of the main issues to be considered when designing and conducting surveys with older users of community care services. Through a review of British and North American literature the article outlines current approaches to measuring satisfaction and examines the relationship between the characteristics and circumstances of older people and their response to satisfaction questions. Concludes by offering some solutions to overcoming current problems by drawing conclusions about quality from survey findings, to that older people's opinions about the services they receive can be better assessed.