Search results for ‘Subject term:"older people"’ Sort:
Results 1 - 2 of 2
Decision-making tools and their influence on caseworkers' room for discretion
- Author:
- HOYBYE-MORTENSEN Matilde
- Journal article citation:
- British Journal of Social Work, 45(2), 2015, pp.600-615.
- Publisher:
- Oxford University Press
One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients’ needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers’ room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers’ room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers. (Publisher abstract)
"Nar alle revalideringsmuligheder ma anses for udtomte"
- Author:
- ANDERSEN Tine
- Journal article citation:
- Nordisk Sosialt Arbeid, 17(4), 1997, pp.231-235.
- Publisher:
- Universitetsforlaget AS
Looks at how the Danish rehabilitation institutions have been experiencing problems. Suggests a radical solution to these problems.