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A summary of the monitoring of time trends in the Kent community care scheme: April 1988
- Author:
- CHESTERMAN John
- Publisher:
- University of Kent. Personal Social Services Research Unit
- Publication year:
- 1988
- Pagination:
- 18p., tables.
- Place of publication:
- Canterbury
A longitudinal overview of the Kent County Council Community Care Scheme for the elderly is summarised by means of the database obtained from systematic monitoring using fieldwork records.
Satisfaction with the care-managed support of older people: an empirical analysis
- Authors:
- CHESTERMAN John, BAULD Linda, JUDGE Ken
- Journal article citation:
- Health and Social Care in the Community, 9(1), January 2001, pp.31-42.
- Publisher:
- Wiley
Using data from the study Evaluating Community Care for Elderly People (ECCEP), of physically and/or mentally frail community-based older people in England and Wales receiving community care services, this study examines three crucial aspects of user satisfaction. The measures were: initial satisfaction with the assessment process and help provided by social services; satisfaction with service levels and with the experience of social services. Examination of overall satisfaction levels provided only a partial picture, due to their association with both user characteristics and the effect of life satisfaction. Arthritis, loneliness, problems keeping warm and an inner city location were all characteristics associated with reduced satisfaction, while most resource inputs, including social work involvement, were positively related to satisfaction. General life satisfaction was also associated with increased satisfaction levels. Findings from this study highlight the complexity of interpreting satisfaction data and suggest that those responsible for designing and conducting surveys need to be aware of both the potential and pitfalls associated with using them as a means of assessing the quality of social services for older people.
Long-term care at home for the elderly: a four-year follow-up
- Authors:
- CHESTERMAN John, et al
- Journal article citation:
- British Journal of Social Work, 18(Supplement), 1988, pp.43-53.
- Publisher:
- Oxford University Press
Comparison of costs between a model of case-management in community care and more standard service provision methods.
A system for monitoring social work activity with the frail elderly
- Authors:
- CHALLIS David, CHESTERMAN John
- Journal article citation:
- British Journal of Social Work, 15(2), April 1985, pp.115-132.
- Publisher:
- Oxford University Press
Describes the development of a recording system for use by social workers in the long term care of elderly people at home. The system can be used by individual staff to plot their caseload activities and by management in considering problems of resource deployment. The system consists of: assessment document; periodic case reviews; a monitoring chart; and costing information. The analysis of a cohort of cases in the early phase of their care are discussed and the possible range of uses for such a recording system considered.
Measuring satisfaction with social care amongst older service users: issues from the literature
- Authors:
- BAULD Linda, CHESTERMAN John, JUDGE Ken
- Journal article citation:
- Health and Social Care in the Community, 8(5), September 2000, pp.316-324.
- Publisher:
- Wiley
This article highlights some of the main issues to be considered when designing and conducting surveys with older users of community care services. Through a review of British and North American literature the article outlines current approaches to measuring satisfaction and examines the relationship between the characteristics and circumstances of older people and their response to satisfaction questions. Concludes by offering some solutions to overcoming current problems by drawing conclusions about quality from survey findings, to that older people's opinions about the services they receive can be better assessed.