Search results for ‘Subject term:"older people"’ Sort:
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Dignity in care
- Author:
- -
- Journal article citation:
- Community Care, 14.02.08, 2008, pp.34-35.
- Publisher:
- Reed Business Information
This article looks at the importance of good communication in maintaining the dignity of older people in care. The article draws on research findings and highlights messages for practice.
Communication in heart failure: perspectives from older people and primary care professionals
- Authors:
- BARNES Sarah, et al
- Journal article citation:
- Health and Social Care in the Community, 14(6), November 2006, pp.482-490.
- Publisher:
- Wiley
The objective of this study was to explore the attitudes of older people and primary care professionals towards communication of diagnosis, prognosis and symptoms in heart failure. Forty-four interviews were conducted with people aged over 60 years with heart failure (New York Heart Association III–IV) recruited from general practices in the UK. Ten focus groups were held with primary care professionals involved in heart failure management. Data were analysed thematically with the aid of the NUD*IST computer program. Participants reported problems with communication, including not being given enough information about their condition, or being given complex information that they did not understand. Many understood little about heart failure and the causes of, and ways to manage, their symptoms. Few participants had had discussions about the prognosis with any health professional, and this was confirmed in professional accounts. Difficulties with terminology were frequently reported: a diagnosis of 'heart failure' was rarely communicated to patients to avoid causing anxiety. Educational needs were identified by most primary care professionals in relation to heart failure management and specifically in relation to communication. In conclusion, communication was identified as being inadequate within primary care from both the patient and professional perspectives. These findings point to a need for an educational intervention tailored specifically to the need to improve the communication skills of primary care professionals in chronic heart failure.
System error
- Author:
- CAREY Kevin
- Journal article citation:
- Community Care, 27.6.96, 1996, p.6.
- Publisher:
- Reed Business Information
Argues that the Internet is creating new avenues of communication at the expense of visually impaired people.
Generation Vax: leveraging intergenerational relations to increase routine vaccination uptake
- Author:
- DIMITRIADIS Sophia
- Publisher:
- International Longevity Centre UK
- Publication year:
- 2022
- Pagination:
- 136
- Place of publication:
- London
As evidence suggests that younger people can influence the health behaviour of older relatives offline, we set out to test whether social media could be used to engage older people via their younger relatives using a large-scale targeted social media advertising campaign. Previous research has found that older people are less likely to use social media than younger generations. After reaching over a million people and generating over 5 million impressions, we found that: despite popular stereotypes to the contrary, targeting older users directly on social media is a more effective way of encouraging them to get their jabs than engaging them indirectly through younger people; social media adverts are a cost-effective way of encouraging marginalised older adults to get their flu jab; our campaigns focussed on the pneumococcal vaccine had an even greater and cost less than a third of the price per booking link click than the flu adverts. The report calls on the Government and NHS to invest more in targeted social media campaigns to improve uptake among those who need their jabs most, and those who are least likely to get them otherwise. (Edited publisher abstract)
“Wish we would have known that!” communication breakdown impedes person-centered care
- Authors:
- KOLANOWSKI Ann, et al
- Journal article citation:
- Gerontologist, 55, Supplement 1 2015, pp.S50-S60.
- Publisher:
- Oxford University Press
Purpose: To understand how nursing home staff obtain information needed for implementing person-centred care (PCC) to residents with dementia who exhibit behavioural and psychological symptoms of dementia (BPSD), and how they communicate this information to other staff. Barriers to PCC and information exchange were also explored. Design and Methods: Participants were 59 staff from two nursing homes. Focus group methodology captured discussions in eight 1-hr sessions. Sessions were audiotaped and transcribed. Data were analysed using qualitative content analysis to provide a comprehensive summary of real world context of implementing PCC. Results: To deliver PCC staff identified a need for access to psychosocial/medical history of the resident and knowledge of strategies families used for managing BPSD in the past. However, resident information is not routinely shared with all staff and written documentation systems for communicating resident-specific information do not support the time-pressured work pattern of certified nursing assistants (CNAs). Word-of-mouth was considered more reliable and expedient than educational sessions. CNAs described themselves as visual learners who prefer educational programs addressing individual resident emergent behaviours and programs that are scheduled at dedicated times. Implications: To improve PCC the flow of information exchange requires: inclusion of all staff, particularly CNAs; systems of communication that consider the time and resource constraints of nursing homes; development of educational programmes for BPSD that are responsive to staff learning styles; administrative investment in nursing leadership to effect these changes; and reimbursement approaches to encourage culture change investments. (Edited publisher abstract)
Study of staff who have been alleged perpetrators in adult protection cases
- Authors:
- WATFORD Mel, KAYE Andy, COLLINS Mick
- Journal article citation:
- Journal of Adult Protection, 16(2), 2014, pp.120-128.
- Publisher:
- Emerald
Purpose: The protection of vulnerable adults from abuse is paramount for those working in adult protection. However, staff supporting vulnerable adults who are alleged to have abused them can feel very vulnerable and their needs must also be taken into account. This paper considers the impact of adult protection investigations from the experiences of people who have been identified as alleged perpetrators in adult protection cases in order to identify improvements in practice. Design/methodology/approach: This limited study used qualitative semi-structured interviews to collect data that reflected views of the issues and experiences of participants. Findings: This study shows that expectations set out in the Wales Interim Policy and Procedures document under 'support for alleged perpetrators' do not match with the experience of those who took part in this study. The experience of some alleged perpetrators is that the investigation process can be protracted, they may be left isolated with little or no information and feel very vulnerable. Research limitations/implications: A limitation of this study was the small number of participants who were interviewed and the selection and bias. Participation was on a voluntary basis and the participants were self-selecting. The participants were all paid staff. Vulnerable adults who had been identified as alleged abusers were excluded from the study on the premise that their experiences were likely to be quite different. Practical implications: It is vital that alleged perpetrators are not themselves abused by the process. The findings from this study should be used to develop recommendations to improve practice. (Edited publisher abstract)
Gaps, disconnections, and discontinuities: the role of information exchange in the delivery of quality long-term care
- Journal article citation:
- Gerontologist, 53(5), 2013, pp.770-779.
- Publisher:
- Oxford University Press
Purpose of the Study: The smart use of information and communication technologies (ICT) is widely seen as a means of enhancing the quality of aged care services. One of the barriers to ICT diffusion in aged care is the failure to cater for the complex and interdisciplinary requirements of the aged care environment. The aim of this qualitative study was to identify the layers of information exchange and communication and produce a conceptual model that can help to inform decisions related to the design, implementation, and sustainability of ICT. Design and Methods : A qualitative study conducted in 2010 within seven Australian residential aged care facilities. It included 11 focus groups involving 47 staff and 54 individual interviews and observation sessions. Results : The analysis of work processes identified key information exchange components related to the type of information (residential, clinical, and administrative) that is collected, stored, and communicated. This information relies on a diverse number of internal and external communication channels that are important for the organisation of care. Implications : The findings highlight potential areas of communication dysfunction as a consequence of structural holes, fragmentation, or disconnections that can adversely affect the continuity and coordination of care, its safety, and quality. (Publisher abstract)
Hospice hope
- Author:
- EATON Lynn
- Journal article citation:
- Community Care, 16.3.95, 1995, p.24.
- Publisher:
- Reed Business Information
A report looking at hospice services to people from black and ethnic minorities in three boroughs known to have high ethnic minority populations: Newham, Brent, and north Birmingham has found that provision is patchy. Examines how hospices can cater for the needs of this group.
Communicating with customers of retirement age: research summary
- Authors:
- JENKINS Sarah, HIGTON John, LANE Elizabeth
- Publisher:
- Great Britain. Department for Education
- Publication year:
- 2010
- Pagination:
- 3p.
- Place of publication:
- London
This paper briefly summarises the findings of two phases of research conducted for the Government Pension, Disability and Carers Service (PDCS), to explore the attitudes and perceptions of people in retirement. The aim of the research was to enhance PDCS’s customer segmentation of pensioners (Odyssey) through identification of additional customer characteristics that might improve communication and service delivery. Qualitative research looked at customers’ attitudes and perceptions of their social and financial lifestyles, as well as their health and well-being. The quantitative research built upon these themes from the perspective of communicating with those of retirement age. Overall there were 22 discussion groups and 34 depth interviews. The survey involved 1,979 people. Family and, to a lesser extent, friends fulfilled important roles in the live of respondents, in many case helping to interpret information from Government services. As anticipated, age affected participants’ outlook on society, finance and health. Traditional media, television and newspapers, were used more frequently than the internet or mobile phones. Overall face to face communication was preferred particularly for health and financial matters. Even internet users expressed reluctance to use it for personal matters. The research suggests that reaching older people directly may be difficult because of their isolation. Families and other, for example health, services may have a role to play.
Communicating with customers of retirement age
- Authors:
- JENKINS Sarah, HIGTON John, LANE Elizabeth
- Publisher:
- Great Britain. Department for Work and Pensions
- Publication year:
- 2010
- Pagination:
- 60p.
- Place of publication:
- London
This paper reports the findings of two phases of research conducted for the Government Pension, Disability and Carers Service (PDCS), to explore the attitudes and perceptions of people in retirement. The aim of the research was to enhance PDCS’s customer segmentation of pensioners (Odyssey) through identification of additional customer characteristics that might improve communication and service delivery. Qualitative research looked at customers’ attitudes and perceptions of their social and financial lifestyles, as well as their health and well-being. The quantitative research built upon these themes from the perspective of communicating with those of retirement age. Overall there were 22 discussion groups and 34 depth interviews. The survey involved 1,979 people. Family and, to a lesser extent, friends fulfilled important roles in the live of respondents, in many case helping to interpret information from Government services. As anticipated, age affected participants’ outlook on society, finance and health. Traditional media, television and newspapers, were used more frequently than the internet or mobile phones. Overall face to face communication was preferred particularly for health and financial matters. Even internet users expressed reluctance to use it for personal matters. The research suggests that reaching older people directly may be difficult because of their isolation. Families and other, for example health, services may have a role to play.