The Development Department of the Scottish Executive commissioned this literature review to inform its Multiple and Complex Needs Initiative which aims to improve services for people with multiple and complex needs. The purpose of the literature review was to collate and evaluate existing research evidence to understand the processes through which people with multiple and complex needs engage, or do not engage, with services to resolve their problems. A key focus of the review was to identify good practice in the light of the evidence. The main lessons learned from the review are highlighted and good practice case studies are presented.
The Development Department of the Scottish Executive commissioned this literature review to inform its Multiple and Complex Needs Initiative which aims to improve services for people with multiple and complex needs. The purpose of the literature review was to collate and evaluate existing research evidence to understand the processes through which people with multiple and complex needs engage, or do not engage, with services to resolve their problems. A key focus of the review was to identify good practice in the light of the evidence. The main lessons learned from the review are highlighted and good practice case studies are presented.
Subject terms:
literature reviews, mental health problems, needs, older people, substance misuse, vulnerable adults, access to services, disabilities, good practice, complex needs;
The aim of this research was to review the evidence from the research literature on service provision for people with multiple and complex needs. Five key objectives of the literature review were: to examine definitions of ‘multiple and complex needs’ and to identify client groups who are identified as having these needs; to explore people’s awareness of services and options; to explore factors affecting access to services; to examine service users’ experiences; and to identify best practice in service provision and lessons for implementation. Before conducting literature searches 15 key informants were consulted, and, during the project, a focus group was conducted with research and policy staff within the Scottish Executive in March 2006.
The aim of this research was to review the evidence from the research literature on service provision for people with multiple and complex needs. Five key objectives of the literature review were: to examine definitions of ‘multiple and complex needs’ and to identify client groups who are identified as having these needs; to explore people’s awareness of services and options; to explore factors affecting access to services; to examine service users’ experiences; and to identify best practice in service provision and lessons for implementation. Before conducting literature searches 15 key informants were consulted, and, during the project, a focus group was conducted with research and policy staff within the Scottish Executive in March 2006.
Subject terms:
literature reviews, mental health problems, needs, older people, substance misuse, user views, vulnerable adults, access to services, disabilities, good practice, complex needs;