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GP services in Wales: the perspective of older people. Older people's experiences of accessing and using GP services in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2017
- Pagination:
- 114
- Place of publication:
- Cardiff
This report captures the voices and experiences of older people, setting out their perspective on accessing and using GP services in Wales. Findings are based on information shared by over 1,600 older people from across Wales and a wide range of stakeholders from the public and third sectors. The study finds that there are significant variations in older people’s experiences of GP services, with particular issues around the appointments booking process, the accessibility of GP surgeries and the surgery environment, the time available for appointments, communication and privacy. Specifically, the report indicates that: for too many older people, making an appointment is challenging, inflexible and unresponsive to individual needs and circumstances; the accessibility of many existing buildings continues to act as a barrier to access for some older people; for a number of older people, their GP service is not sufficiently aware of, or responsive to, their individual communication needs, particularly those living with a sensory loss or dementia or cognitive impairment; there is an understanding, whether perceived or explicit, that older people can only raise one issue within a ten-minute appointment – this could jeopardise their ability to have a say in decision making and reduce their confidence; some older people who wish to access GP services in the Welsh language are experiencing; and too many older people find it difficult to provide feedback, or raise a concern or complaint. (Edited publisher abstract)
State of the nation: an overview of growing older in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2019
- Pagination:
- 64
- Place of publication:
- Cardiff
This report brings together a range of evidence, research and statistical data to provide an overview of people’s experiences of growing older in Wales. It focuses on the three priorities of the Older People's Commissioner for Wales: ending ageism and age discrimination; stopping the abuse of older people; and enabling everyone to age well. The report highlights serious gaps in the data collected about older people, particularly in relation to abuse. It also sets out the changes that are needed in each of the three priority areas to improve older people's lives. (Edited publisher abstract)
Scrutinising changes to community services: guidance for local authorities
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2016
- Pagination:
- 25
- Place of publication:
- Cardiff
This guidance is designed to ensure that robust Equality and Human Rights Impact Assessments (EHRIAs) are undertaken when changes to community services are proposed, essential to ensure that there is not a disproportionate impact upon older people and that alternative approaches are considered. Non-statutory community services such as day centres, public toilets, libraries and transport are as important to older people’s health, independence and wellbeing as statutory health and social care services but are at risk due to reductions in public spending. Part 1 examines the importance of current Equality Impact Assessments and promotes the need to use Equality and Human Rights Impact Assessments (EHRIAs) when changes to community services are being considered. Part 2 examines the crucial role of scrutiny around changes to community services and is targeted towards elected members and officers in local government. The aim is to improve the quality of scrutiny and ensure that the impact of closing down or reducing the provision of a community service on older people is thoroughly and rigorously analysed and considered. (Edited publisher abstract)
Making voices heard: older people's access to independent advocacy in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2018
- Pagination:
- 65
- Place of publication:
- Cardiff
This report examines the extent to which older people in Wales are able to access independent advocacy to enable them to participate in decisions about their health and social care. It is based on evidence gathered across Wales from older people and carers who have been supported by independent advocates, advocacy providers, those commissioning services and stakeholders working with and for older people. It identifies a number of significant barriers currently preventing older people from accessing independent advocacy. These include a lack of understanding by health and social care professionals of independent advocacy and people’s right to it; shortcomings in current legislation and the way it is applied; insufficient data in relation to the provision of statutory independent advocacy; and poor service planning to meet the needs of the population. The report makes recommendations to improve access to improve independent advocacy services. These include training for staff in Local Authorities and Health Boards on independent advocacy and its benefits; awareness raising to ensure that those most in need of independent advocacy are made aware of their rights; and for effective planning across Wales in relation to the provision of statutory and non-statutory independent advocacy. (Edited publisher abstract)
Equality and human rights impact assessments: guidance for local authorities
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2016
- Pagination:
- 39
- Place of publication:
- Cardiff
This guidance is designed to ensure that robust equality and human rights impact assessments (EHRIAs) are undertaken when changes to community services are proposed, essential to ensure that there is not a disproportionate impact upon older people and that alternative approaches are considered. Non-statutory community services such as day centres, public toilets, libraries and transport are as important to older people’s health, independence and wellbeing as statutory health and social care services but are at risk due to reductions in public spending. Part 1 examines the importance of current equality impact assessments and promotes the need to use EHRIAs when changes to community services are being considered. Part 2 examines the crucial role of scrutiny around changes to community services and is targeted towards elected members and officers in local government. The aim is to improve the quality of scrutiny and ensure that the impact of closing down or reducing the provision of a community service on older people is thoroughly and rigorously analysed and considered. (Edited publisher abstract)