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Time to listen in care homes: dignity and nutrition inspection programme 2012
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 40
- Place of publication:
- Newcastle upon Tyne
Report of an inspection of 500 care homes, which were inspected on five standards: respecting and involving people who use services; meeting their nutritional needs; safeguarding them from abuse; staffing; and records. Almost two-thirds (316) of the homes inspected met all the standards checked. This meant that staff were respecting and involving people and that people’s nutritional needs were being met. To support this, homes had enough skilled and knowledgeable staff, they had taken steps to protect people from the risk of abuse, and they kept accurate records to support people’s care. However, people living in one in six of the care homes (80 homes) did not always have their privacy and dignity respected or were not involved in their own care. All the inspections were unannounced, each scheduled to include a mealtime. Excerpts from individual inspection reports illustrate what worked well and what needed to improve. (Original abstract)
Time to listen in care homes: dignity and nutrition inspection programme 2012: summary
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 5
- Place of publication:
- Newcastle upon Tyne
Report of an inspection of 500 care homes. Almost two-thirds (316) of the homes inspected met all the standards checked. This meant that staff were respecting and involving people and that people’s nutritional needs were being met. To support this, homes had enough skilled and knowledgeable staff, they had taken steps to protect people from the risk of abuse, and they kept accurate records to support people’s care. However, People living in one in six of the care homes (80 homes) did not always have their privacy and dignity respected or were not involved in their own care. (Edited publisher abstract)
Time to listen in NHS hospitals: dignity and nutrition inspection programme 2012
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 37
- Place of publication:
- Newcastle upon Tyne
Comparing the results of the 2011 dignity and nutrition review with these latest findings, the inspectors found that more hospitals were meeting people’s nutritional needs. However, fewer hospitals were treating patients with dignity and respect. 50 hospitals were inspected against five standards: respecting and involving people; meeting their nutritional needs; safeguarding them from abuse; staffing; and records. 33 hospitals were meeting all five standards. At the other end of the scale, three hospitals were meeting just two of the five standards, one hospital was meeting only one and one was not meeting any. (Original abstract)
Time to listen in NHS hospitals: dignity and nutrition inspection programme 2012: summary
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 5
- Place of publication:
- Newcastle upon Tyne
This inspection report compares the results of the 2011 dignity and nutrition review with the 2012 findings. The main findings are that more hospitals are meeting people’s nutritional needs but there are fewer hospitals where patients are always treated with dignity and their privacy and independence respected. (Original abstract)
Testing the methods: a report on the methodology for the home care inspection programme
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 13p.
- Place of publication:
- London
This report sets out the reasons why the Care Quality Commission (CQC) wanted to test different methods for the inspection of home care services, how it tested these approaches, the lessons that were learned, and the implications they have for future inspection of community-based services. A significant part of the CQC approach is to give a central role to the voice of service users, their families and carers. It is also committed to carrying out unannounced inspections of providers in order to judge the quality and safety of care in practice settings. These two requirements present particular challenges in the regulation of home care services. This themed inspection programme specifically looked at people aged 65 and over. The following methods were tested: unannounced inspections, questionnaires, web-based questionnaires, specialist advice, experts by experience, home visits, and the Short Observational Framework for Inspection 2 (SOFI2). Carrying out the planned methodology proved to be challenging for both the organisation and individual inspectors. Including a number of different methods extended the time needed for each inspection. The challenge is to establish whether these extra tools really helped to get to the experience of people using that service. Some interim conclusions are provided; a full evaluation will follow to confirm these conclusions.
Checking services for people living in their own homes: this is an easier to read version of our report on our home care inspection programme
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 24p.
- Place of publication:
- London
This is a brief, easy read report summarising a themed inspection programme of home care services in England. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall three out of four services were considered very good. The programme also tested the ways in which the views of people who use services, as well as those of their carers and relatives are captured. The findings are collated under the headings; what worked well, and what needs to change.
Not just a number: home care inspection programme: national overview: summary
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 8p.
- Place of publication:
- London
This brief report summarises a themed inspection programme of home care services in England. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall, 74% (184 out of 250) of services met all five standards inspected. The programme also provided an opportunity to test and develop different ways of capturing the views of people who use services, as well as those of their carers and relatives. The findings are summarised clearly in tables, graphically and using quotations from users. There were many examples of good practice but the report highlights and makes recommendations on the following areas: late and missed visits; lack of consistency of care workers; lack of support for staff to carry out their work, and failure to address the ongoing issues around travel time; poor care planning and a lack of regular review; and staff understanding of their safeguarding and whistleblowing responsibilities. Gaps were also found in some agencies’ quality monitoring processes, including not actively seeking the views of people using services.
Not just a number: home care inspection programme: national overview
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 60p.
- Place of publication:
- London
As a consequence of the growing number of people being cared for in their own homes, the number of home care services registered with the Care Quality Commission (CQC) increased by 16% in 2011/12. This themed inspection programme of home care services in England reports in detail on the quality of care delivered to people in their own homes by regulated providers. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall, 74% (184 out of 250) of services met all the five standards inspected. The findings are collated under the headings; what worked well, and what needs to improve. There were many example of good practice but the report highlights and makes recommendations on the following areas: late and missed visits; lack of consistency of care workers; lack of support for staff to carry out their work, and failure to address the ongoing issues around travel time; poor care planning and a lack of regular review; and staff understanding of their safeguarding and whistleblowing responsibilities. Gaps were also found in some agencies’ quality monitoring processes, including not actively seeking the views of people using services.