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Review of the Scottish Helpline for Older People
- Authors:
- SCOTT John, et al
- Publisher:
- Scotland. Scottish Government Social Research
- Publication year:
- 2009
- Pagination:
- 83p.
- Place of publication:
- Edinburgh
In June 2009 the Older People and Age team within the Scottish Government commissioned ODS Consulting to undertake a review of the Scottish Helpline for Older People (SHOP). SHOP is a telephone helpline service and website for older people (aged 50 and over), supported by a consortium committed to improving the delivery of information and advice to older people. The study was undertaken between June and September 2009. It involved a desktop review; consultations with members of the consortium, staff and volunteers working for the helpline, a sample of service users and a selection of organisations representing older people not using the service. This report identifies the current and emerging context in which SHOP is operating, its achievements to date, together with the views of a range of stakeholders. It makes recommendations for strengthening the service in the short term and considering how best to provide and how best to provide a helpline service for older people in the longer term.
Review of the Scottish Helpline for Older People
- Authors:
- SCOTT John, et al
- Publisher:
- Scotland. Scottish Government Social Research
- Publication year:
- 2009
- Pagination:
- 4p.
- Place of publication:
- Edinburgh
The Scottish Helpline for Older People (SHOP) is a telephone helpline service and website for older people providing an independent, confidential information service on a wide range of topics. SHOP is supported by a consortium committed to improving the delivery of information and advice to older people. SHOP is managed by Age Concern and Help the Aged in Scotland. This review was commissioned to assess the development of the helpline; explore whether the aims of the service are still relevant and whether it is best placed to deliver these aims; evaluate the effectiveness of the service; and make recommendations for its future. Main findings are presented.
Review of care and repair projects
- Authors:
- SCOTT John, et al
- Publisher:
- Scotland. Scottish Government Social Research
- Publication year:
- 2009
- Pagination:
- 4p.
- Place of publication:
- Edinburgh
Care and Repair in Scotland primarily supports older and disabled people living in the private sector to remain living in their own homes by providing assistance with housing repairs, improvements or adaptations. This review provides a contextual analysis of Care and Repair projects and makes a series of recommendations as to how Care and Repair could be strengthened to support the delivery of the Housing (Scotland) Act 2006. Key findings are presented.
Review of care and repair projects
- Authors:
- SCOTT John, et al
- Publisher:
- Scotland. Scottish Government Social Research
- Publication year:
- 2009
- Pagination:
- 136p.
- Place of publication:
- Edinburgh
In October 2008, the Scottish Government appointed ODS Consulting to undertake an independent review of Care and Repair projects in Scotland. The report was commissioned against a background of the introduction of the Housing (Scotland) Act 2006 and specifically the requirement on local authorities to produce a ‘Scheme of Assistance’. The objective of the study was to provide a contextual analysis of Care and Repair projects in Scotland at the current time, the contribution they make to meeting national housing objectives and the potential role they could play in the future. The study took place between October 2008 and April 2009. It involved a desktop review, telephone and online surveys and two stakeholder workshops. The researchers also identified innovative examples of how Care and Repair projects in Scotland are adapting to the changing context.