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Reforming long-term care in Portugal: dealing with the multidimensional character of quality
- Author:
- SANTANA Silvina
- Journal article citation:
- Social Policy and Administration, 44(4), August 2010, pp.512-528.
- Publisher:
- Wiley
This article provides an overview of the informal and institutional setting of long-term care in Portugal and focuses on service quality, discussing it alongside broader problems related to the organisation of long-term care in the country. It analyses the main providers, discussing structural, organisational, quality and financing aspects of a very complex situation that is currently evolving at a very fast pace, in adapting to Portuguese society’s new needs in the social care network and the recent introduction of what is designated as a third level of care, the National Network of Long-term Integrated Care (Rede Nacional de Cuidados Continuados Integrados – RNCCI). It presents the results of the first self-assessments these bodies have made of the quality and suitability of services provided from the users’ point of view. The results of a survey conducted by the Eurobarometer between 25 May and 30 June 2007 on the attitudes, needs and expectations of Portuguese citizens regarding long-term care and care of the elderly are discussed. The article concludes that the information and data available are insufficient to support any deep analysis of the situation and field action, and sets some lines for future work in this area.