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To help and to learn: an exploratory study of peer tutors teaching older adults about technology
- Authors:
- FREDDOLINO Paul P., et al
- Journal article citation:
- Journal of Technology in Human Services, 28(4), October 2010, pp.217-239.
- Publisher:
- Taylor and Francis
- Place of publication:
- Philadelphia, USA
Computers and the internet are frequently mentioned as resources offering some potential to assist in dealing with the challenges of the cost of caring for an ageing population. However, the extent to which older adults and their caregivers can and will use computers varies widely. Hong Kong has a large number of older adults, aged 60 and above, who have never used computers. The Hong Kong Cyber Senior Network launched an initiative in 2007, called Lek Lek Lo C, aiming to train approximately 50 peer technology tutors each year to help older adults learn about information and communications technology. This article reports on a study of the scheme, which included focus group discussions with peer tutors and a questionnaire survey. It discusses their perceptions of preparation and training, benefits and challenges, and side effects on their lives, the perceived value of their work as tutors, and suggestions for personal and programme improvement. The results showed that tutors felt prepared for their roles, perceived considerably more benefits than challenges, saw value in their tutor work, and generally intended to continue working as tutors, but called for better logistical support in implementing the training classes for older adult students. An English translation of the primary survey used in the study is included in an appendix.