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Consumerism versus empowerment: a principal approach to the involvement of older service users
- Authors:
- BARNES Marian, WALKER Alan
- Journal article citation:
- Policy and Politics, 24(4), October 1996, pp.375-393.
- Publisher:
- Policy Press
Critically evaluates the particular approach to user involvement and user empowerment adopted by the British government, which it argues is overly shallow. The article use the term 'consumerism' to convey the market analogy underpinning the government's policy and contrast this with genuine empowerment. The article also contains an outline of the eight key principles according to which the empowerment of service users could be realised. Finally, a practical example is used to show how to achieve the empowerment of frail older people.