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GP services in Wales: the perspective of older people. Older people's experiences of accessing and using GP services in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2017
- Pagination:
- 114
- Place of publication:
- Cardiff
This report captures the voices and experiences of older people, setting out their perspective on accessing and using GP services in Wales. Findings are based on information shared by over 1,600 older people from across Wales and a wide range of stakeholders from the public and third sectors. The study finds that there are significant variations in older people’s experiences of GP services, with particular issues around the appointments booking process, the accessibility of GP surgeries and the surgery environment, the time available for appointments, communication and privacy. Specifically, the report indicates that: for too many older people, making an appointment is challenging, inflexible and unresponsive to individual needs and circumstances; the accessibility of many existing buildings continues to act as a barrier to access for some older people; for a number of older people, their GP service is not sufficiently aware of, or responsive to, their individual communication needs, particularly those living with a sensory loss or dementia or cognitive impairment; there is an understanding, whether perceived or explicit, that older people can only raise one issue within a ten-minute appointment – this could jeopardise their ability to have a say in decision making and reduce their confidence; some older people who wish to access GP services in the Welsh language are experiencing; and too many older people find it difficult to provide feedback, or raise a concern or complaint. (Edited publisher abstract)
My home, my care, my voice: older people's experiences of home care in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2012
- Pagination:
- 11p.
- Place of publication:
- Cardiff
Despite the overall proportion of older people in Wales increasing, the numbers receiving home care services continues to fall. The number of older people in receipt of home care services in 2011 was 4% lower than the previous year, and represents a 16% fall since 2002. The findings in this report focus on the results of the Commission’s survey of over a thousand older people aged 60 or over in receipt of home care in four local authority areas. The majority of older people receiving home care in Wales were positive about their experiences. Far too many people indicate that they rarely or never have enough time with their care workers and this issue attracted more negative comments than any other. Overall, older people were satisfied with their home care arrangements; but almost one in ten indicate that standards have declined.
Dignified care: one year on. The experiences of older people in hospital in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2012
- Pagination:
- 32p.
- Place of publication:
- Cardiff
A stay in hospital can often be stressful in itself, but to be treated with a lack of dignity and respect causes real distress. In March 2011 the Older People’s Commission for Wales published the findings of its Dignified Care? Review. The report contained 12 recommendations aimed at improving the delivery of hospital care and subsequent patient experience for older people across Wales. One year on, this report sets out the Commissioner’s assessment of the progress made and outline how further review will be undertaken. The report finds there has been an improvement in how seriously the NHS and Welsh Government are taking the issue of dignity in care, and that there is real action underway. Some Health Boards report more progress than others, with all reporting that work has begun across the 12 recommendations. However, it is not yet possible to judge the extent to which a tangible improvement in the hospital experience of patients is being delivered at a ward level. The findings demonstrate that there is still significant unacceptable practice taking place on hospital wards. Chief Executives of Health Boards must ensure that within the next 18 months they move to full compliance with the agreed action plans.
Making voices heard: older people's access to independent advocacy in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2018
- Pagination:
- 65
- Place of publication:
- Cardiff
This report examines the extent to which older people in Wales are able to access independent advocacy to enable them to participate in decisions about their health and social care. It is based on evidence gathered across Wales from older people and carers who have been supported by independent advocates, advocacy providers, those commissioning services and stakeholders working with and for older people. It identifies a number of significant barriers currently preventing older people from accessing independent advocacy. These include a lack of understanding by health and social care professionals of independent advocacy and people’s right to it; shortcomings in current legislation and the way it is applied; insufficient data in relation to the provision of statutory independent advocacy; and poor service planning to meet the needs of the population. The report makes recommendations to improve access to improve independent advocacy services. These include training for staff in Local Authorities and Health Boards on independent advocacy and its benefits; awareness raising to ensure that those most in need of independent advocacy are made aware of their rights; and for effective planning across Wales in relation to the provision of statutory and non-statutory independent advocacy. (Edited publisher abstract)