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The real cost of quality care and support
- Authors:
- NATIONAL CARE FORUM, COUNSEL AND CARE
- Publisher:
- National Care Forum; Counsel and Care
- Publication year:
- 2009
- Pagination:
- 8p.
- Place of publication:
- Coventry
The findings of a survey of National Care Forum (NCF) member organisations to explore the issues of quality and cost in the provision of care and support services are presented. A total 189 care homes and 21 home care services responded to the survey. The key findings are briefly summarised under the following themes: the views of people who use services and their families; putting relationship-centred care into practice; effective leadership and management; learning and development; valuing and rewarding staff; service innovation; and income and costs.