Search results for ‘Subject term:"older people"’ Sort:
Results 1 - 2 of 2
The delivery and management of telephone befriending services - whose needs are being met?
- Authors:
- KIME Nicky, CATTAN Mima, BAGNALL Anne-Marie
- Journal article citation:
- Quality in Ageing and Older Adults, 13(3), 2012, pp.231-240.
- Publisher:
- Emerald
Call in Time was a national pilot programme consisting of 8 telephone support projects for older people in England and Scotland managed by voluntary or charitable organisations and funded by Help the Aged. This article describes part of the evaluation of the programme which explored organisational issues and views of the individuals who managed the telephone support services. Information for the evaluation was gathered from project co-ordinators through semi-structured interviews and a Delphi style questionnaire survey (a structured group interaction process including opinion collection and feedback). The article discusses the study findings, including the four key issues which emerged from the data analysis: operational structure, promotion and publicity, recruitment of volunteers, and referral processes. It reports that project co-ordinators wanted more autonomy and the flexibility to respond to older people's needs, clear referral pathways linking voluntary and statutory bodies, long-term funding, and involvement of co-ordinators and older people in planning and delivery. It concludes that although the projects were found to provide a much-needed service for socially isolated and lonely older people, there were restricting factors which hampered the day-to-day operation of the services.
The experiences and expectations of care and support among older migrants in the UK
- Authors:
- GIUNTOLI Gianfranco, CATTAN Mima
- Journal article citation:
- European Journal of Social Work, 15(1), 2012, pp.131-147.
- Publisher:
- Taylor and Francis
This qualitative study aimed to explore the needs and expectations of older people and their carers from 8 different migrant communities and the White majority. The study was conducted in Bradford, UK, a city with a large migrant population. A total of 167 study participants (134 older people and 33 carers) aged 25-90 years were recruited. Data collection consisted of 2 phases: a total of 21 focus groups; and 53 in-depth interviews. Analysis of the findings showed that expectations could be divided into 2 types: ‘abstract expectations’, i.e. general beliefs regarding what services should be about; and ‘pragmatic expectations’, i.e. specific views about how they would like to receive care and access services. All the ethnic groups expressed 3 ‘abstract expectations’: high standards of good practice; cultural understanding; and responsiveness to individual expectations. This similarity did not imply a similarity in their preferences for how services should provide for their ‘abstract expectations’. Dignity was a central expectation for all older people in the care of their bodies. However, a number of culturally specific ‘pragmatic expectations’ emerged in the practices that older people and carers associated with maintaining dignity in older age. These differences could not always be explained as an outcome of different cultural backgrounds, but were rather linked to individual characteristics and life experiences. The relevance of these findings for culturally sensitive practice is discussed.