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Carers' and Users' Expectations of Services-User Version (CUES-U): a new instrument to measure the experience of users of mental health
- Authors:
- LELLIOTT Paul, et al
- Journal article citation:
- British Journal of Psychiatry, 179, July 2001, pp.67-72.
- Publisher:
- Cambridge University Press
The Department of Health in England intends to evaluate mental health services "against the aspirations and experience of its users". Surveys of service users will be conducted locally as a function of clinical governance and by the new Commission for Health Improvement as it inspects mental health services. Although there are tested instruments for measuring aspects of the experience of service users, including quality of life, needs problems and satisfaction with services none address all or even most of the issues that are important to service users. This report describes the development instrument to enable users of mental health services to rate their experiences across the range of domains that they consider to be important.