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Effective consumers and active citizens: strategies for users' influence on service and beyond
- Authors:
- BARNES Marian, SHARDLOW Polly
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.33-38.
- Publisher:
- Social Services Research Group
Draws on research undertaken as part of the ESRC Local Governance Programme investigating the objectives and strategies of mental health service users' and disabled people's groups. It distinguishes between strategies based on 'consumerism' and those based on 'citizenship' and provides examples of practical achievements by, as well as barriers to the influence of, service user activists.
Users as citizens: collective action and the local governance of welfare
- Author:
- BARNES Marian
- Journal article citation:
- Social Policy and Administration, 33(1), March 1999, pp.73-90.
- Publisher:
- Wiley
Drawing on theories of new social movements and of citizenship, this article considers the developing place of user organisations within systems of local governance. It looks at the way in which groups have sought to assert the legitimacy both of experimental knowledge and of their position as citizens in the face of official responses which have constructed them as self-interested pressure groups. It draws on empirical research investigating local groups of disabled people and of mental health service users conducted in the first part of the 1990s. The article considers likely future roles for groups comprising of people often excluded from community.