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Users' views of therapeutic community treatment: a satisfaction survey at the Cassel hospital
- Authors:
- CHIESA Marco, PRINGLE Pamela, DRAHORAD Carla
- Journal article citation:
- Therapeutic Communities: the International Journal of Therapeutic Communities, 24(2), Summer 2003, pp.127-141.
- Publisher:
- Emerald
Explores the experience of 85 patients through the systematic survey of their views following their inpatient stay at the Cassel Hospital. Patients who had been resident for treatment for at least 6 weeks were invited to complete the Cassel Satisfaction Questionnaire. Data was examined through a separate quantitative and qualitative approach. Results show that although patients were generally satisfied with the treatment they received, their negative experiences and criticisms highlighted important deficiencies in specific aspects of the treatment programme in the areas of the transitional phase of treatment (admission and discharge), nursing organisation and adequate provision of aftercare.