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Survey of community mental health services 2011: full national results tables
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 30p.
- Place of publication:
- London
National results of a survey which looked at the experiences of people receiving community mental health services during the time period July to September 2011. The survey involved 65 NHS Trusts in England and responses were received from over 17,000 services users (33% response rate). The survey included questions on care and treatment, contact with health and social care workers, medication, talking therapies, care coordinators, care plans and reviews, crisis care, and day to day living. Most people said that they were listened to carefully, treated with respect and dignity. The results also found that people needed to be more involved in some aspects of the provision of their care. Comparisons between 2011 and 2010 data are included where possible.
Supporting briefing note: community mental health survey 2010
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2010
- Pagination:
- 12p.
- Place of publication:
- London
Key findings from a 2010 survey of people who use community mental health services are reported. The 2010 survey comprises a sample of service users aged 16 and over who had been in contact with NHS community mental health services in the period 1 July 2009 to 30 September 2009 and who were receiving specialist help for a mental health condition. A total of 17,199 questionnaires were returned, a response rate of 32%. The survey aimed to find out about the experiences of people using mental health services in the community. These services provide care and treatment to people who have been referred to a psychiatric outpatient clinic, local community mental health team, or other community-based mental health services. The survey results are presented separately for those on Care Programme Approach (CPA) and those not on CPA. The survey questions relate to: health and social care workers; medications; talking therapies; care coordinators or lead professionals; care plans; care reviews; day to day living; and crisis care. Overall, service users rated the care they received from mental health services in the last 12 months as: excellent 29%, very good 30%, good 20%, fair 12%, poor 5% and very poor 4%.
Right here, right now: people’s experiences of help, care and support during a mental health crisis
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2015
- Pagination:
- 106
- Place of publication:
- Newcastle upon Tyne
A review of the quality, safety and effectiveness of care provided to those experiencing a mental health crisis. The report is based on feedback from almost 1,800 people with experience of a mental health crisis, along with local area inspections looking at how services work together, surveys of service providers and a review of national data. The review found that the quality of care experienced by a person in crisis can vary greatly depending on where they are and what help they require. Many people also experienced problems getting help when they needed it, and found that healthcare professionals sometimes lack compassion and warmth when caring for people who are having a crisis. Other findings include: many people will go to see their local GP first when they are having a mental health crisis - the majority (60 per cent) of people who visited their GP during a crisis were satisfied with the experience; most people reported that they came into contact with at least three different services when they had a mental health crisis – nearly one in eight said that they had come in to contact with between six and ten services, which indicates a need for them to work more closely together in areas; access to, and the quality of, A&E services after 5pm was not good enough – highlighting the need to for adequate and effective liaison psychiatry services across acute settings that deliver value for money, alongside improving outcomes for people who come into contact with them; the use of police cells as a ‘place of safety’ for people in crisis has fallen significantly, but people under 18 can have problems accessing suitable places of safety - in 2013/14, nearly a third of people under 18 who were detained, were taken into police custody. (Edited publisher abstract)
Survey of community mental health services 2010: full national results tables
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2010
- Pagination:
- 45p., tables
- Place of publication:
- London
This document provides the full national results tables from a 2010 survey of people who use community mental health services. The 2010 survey comprises a sample of service users aged 16 and over who had been in contact with NHS community mental health services in the period 1 July 2009 to 30 September 2009 and who were receiving specialist help for a mental health condition. The survey involved 66 NHS trusts in England. A total of 17,199 questionnaires were returned, a response rate of 32%. The survey aimed to find out about the experiences of people using mental health services in the community. These services provide care and treatment to people who have been referred to a psychiatric outpatient clinic, local community mental health team, or other community-based mental health services. The survey results are presented separately for those on Care Programme Approach (CPA) and those not on CPA. The survey questions relate to: health and social care workers; medications; talking therapies; care coordinators or lead professionals; care plans; care reviews; day to day living; and crisis care.