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Experience-based co-design in an adult psychological therapies service
- Authors:
- COOPER Kate, GILLMORE Chris, HOGG Lorna
- Journal article citation:
- Journal of Mental Health, 25(1), 2016, pp.36-40.
- Publisher:
- Taylor and Francis
- Place of publication:
- London
Background: Experience-based co-design (EBCD) is a methodology for service improvement and development, which puts service-user voices at the heart of improving health services. Aims: The aim of this paper was to implement the EBCD methodology in a mental health setting, and to investigate the challenges which arise during this process. Method: In order to achieve this, a modified version of the EBCD methodology was undertaken, which involved listening to the experiences of the people who work in and use the mental health setting and sharing these experiences with the people who could effect change within the service, through collaborative work between service-users, staff and managers. Results: EBCD was implemented within the mental health setting and was well received by service-users, staff and stakeholders. A number of modifications were necessary in this setting, for example high levels of support available to participants. Conclusions: It was concluded that EBCD is a suitable methodology for service improvement in mental health settings. (Publisher abstract)
Partners in care: service user employment in the NHS: a user’s perspective
- Author:
- HARDING Emma
- Journal article citation:
- Psychiatric Bulletin, 29(7), July 2005, pp.268-269.
- Publisher:
- Royal College of Psychiatrists
The user employment programme at Southwest London and St George’s Mental Health NHS Trust is implemented by a small team of employment specialists working to support people with personal experience of mental ill health to attain and retain jobs within the NHS. There is a triad of support available in terms of enabling people to get jobs by providing weekly details of vacancies and assistance with application forms and interview skills. NHS user employment is particularly important as it enables people to consolidate and make use of what is to the rest of society misconstrued as a dirty secret or even a menace. For the individual themselves, the experience of distress is often a series of life-changing events; being able to make use of the revelations these bring is a natural panacea.
Involving service users in training
- Author:
- BASSET Thurstine
- Journal article citation:
- Care the Journal of Practice and Development, 7(2), May 1999, pp.5-11.
- Publisher:
- Pepar
This article presents an exhortation to managers, trainers and educators in mental health services to enable service user involvement to become part of the mainstream of all training and staff development programmes.
Dancing with angels: involving survivors in mental health training
- Authors:
- CREPAZ-KEAY David, BINNS Chris, WILSON Evelyn
- Publisher:
- Central Council for Education and Training in Social Work
- Publication year:
- 1998
- Pagination:
- 32p.
- Place of publication:
- London
Brief guidance aimed at a wide range of mental health professionals on involving survivors in mental health training and staff development.
Turning the tables
- Author:
- TISSIER Gerry
- Journal article citation:
- Community Care, 24.6.93, 1994, pp.22-23.
- Publisher:
- Reed Business Information
When challenging behaviour is exhibited by professionals the users of their services get little help. Talks to a group of men and women in Haringey who have used mental health services and have experienced being 'challenged' by professional behaviour. They describe their feelings and the initiatives taken to overcome this situation.
Work satisfaction, stress, quality of care and morale of older people in a nursing home
- Authors:
- REDFERN Sally, et al
- Journal article citation:
- Health and Social Care in the Community, 10(6), November 2002, pp.512-517.
- Publisher:
- Wiley
The aim in this study, which was carried out in one nursing home for older people, was to determine the feasibility of working with care workers and very frail service users to investigate links between the levels of work satisfaction and stress of the staff, and the quality of care and morale of the residents. The findings revealed a staff group with a fairly high level of job dissatisfaction and stress, who were, nevertheless, very committed to the nursing home. The morale of the residents was good although the residents rated the home atmosphere lower than the staff did.
Modernising the workhorse: getting the best from service users
- Author:
- SNOW Rose
- Journal article citation:
- MCC Building Knowledge for Integrated Care, 10(4), August 2002, p.26.
- Publisher:
- Pavilion
It is argued that discriminatory attitudes to (ex) service users may threaten modernisation as they limit and shrink the workhorse and prevent committed workers form succeeding. This article summarises the report of the first National Conference of Survivor Workers which gives senior managers the knowledge needed to increase the size and capability of the workhorse.
It's for real
- Author:
- LEIGHTON Jane
- Journal article citation:
- Mental Health and Learning Disabilities Care, 4(10), June 2001, pp.324-325.
- Publisher:
- Pavilion
Virtuall is a London-wide, website-led organisation that combines 'e' information and learning opportunities to support those in London working in Mental Health. Discusses the initiative.
Sidestream to mainstream
- Author:
- BASSET Thurstine
- Journal article citation:
- Openmind, 105, 2000, p.18.
- Publisher:
- MIND
How user involvement in mental health worker training is finally taking off.
Storm warning
- Author:
- ROWDEN Ray
- Journal article citation:
- Nursing Times, 7.10.98, 1998, p.32.
- Publisher:
- Nursing Times
The government's interim report on mental health policy may look impressive, but the author warns that only by drawing in service users and staff will ministers be able to make new policies work.