Australian Social Work, 52(3), September 1999, pp.9-15.
Publisher:
Taylor and Francis
This article reviews the literature associated with measuring consumer satisfaction, particularly in relation to the mental health field, and identifies some common problems associated with this activity. It concludes by offering some broad parameters which may be viewed as 'signposts' for researchers wishing to undertake consumer satisfaction studies.
This article reviews the literature associated with measuring consumer satisfaction, particularly in relation to the mental health field, and identifies some common problems associated with this activity. It concludes by offering some broad parameters which may be viewed as 'signposts' for researchers wishing to undertake consumer satisfaction studies.
Subject terms:
literature reviews, mental health problems, mental health services, quality assurance, surveys, user views;
This article asserts that primary nursing could help bring therapeutic practice to deskilled and demoralised acute mental health wards.
This article asserts that primary nursing could help bring therapeutic practice to deskilled and demoralised acute mental health wards.
Subject terms:
hospitals, mental health, mental health problems, mental health services, management, nurses, nursing, psychiatry, quality assurance, severe mental health problems;
British Medical Journal, 16.10.99, 1999, pp.1017-1018.
Publisher:
British Medical Association
The National Service Framework for Mental Health is part of the programme to establish better quality and reduce unacceptable variations in the NHS. The author of this article asserts that implementation is key to determining whether the framework is a support or a gallows.
The National Service Framework for Mental Health is part of the programme to establish better quality and reduce unacceptable variations in the NHS. The author of this article asserts that implementation is key to determining whether the framework is a support or a gallows.
Subject terms:
law, mental health problems, mental health services, NHS, quality assurance, social policy, standards, central government, community mental health services, evidence-based practice;
Journal of Social Issues, 55(1), Spring 1999, pp.33-50.
Publisher:
Wiley
This American study investigated the relationship between client perceptions of therapist use of social influence strategies, therapist burnout, and clients perceptions of the quality of their therapy. Scales were developed to measure personal coercive power, personal reward power, various forms of expert power and compromise strategies. A scale was also developed to measure clients' perceptions of their therapists burnout that contained a combination of modified items from the Maslach Burnout Inventory and original items based on stereotypical burnout behaviours. Perceived therapist burnout was positively associated with therapist use of personal coercive influence strategies, direct expert influence strategies, and indirect expert influence strategies. The implications of these findings are discussed.
This American study investigated the relationship between client perceptions of therapist use of social influence strategies, therapist burnout, and clients perceptions of the quality of their therapy. Scales were developed to measure personal coercive power, personal reward power, various forms of expert power and compromise strategies. A scale was also developed to measure clients' perceptions of their therapists burnout that contained a combination of modified items from the Maslach Burnout Inventory and original items based on stereotypical burnout behaviours. Perceived therapist burnout was positively associated with therapist use of personal coercive influence strategies, direct expert influence strategies, and indirect expert influence strategies. The implications of these findings are discussed.
Subject terms:
mental health problems, psychotherapy, quality assurance, stress, standards, user views, attitudes, evaluation;
Critically examines seven standards proposed by the National Service Framework for Mental Health covering, mental health promotion, primary care and access to services, effective services for severe mental illnesses, caring for carers, and preventing suicide.
Critically examines seven standards proposed by the National Service Framework for Mental Health covering, mental health promotion, primary care and access to services, effective services for severe mental illnesses, caring for carers, and preventing suicide.
Subject terms:
learning disabilities, mental health problems, mental health services, multidisciplinary services, quality assurance, rehabilitation, severe mental health problems, social care provision, standards, user participation, assessment, attempted suicide, carers, diagnosis, health care, health education;
Briefing paper summarising the arguments for a more systematic approach to planning and financing mental health services for children and young people. This means assessing needs, taking stock of current services and transcribing outstanding needs into service requirements. The focus should be on services that are known to be effective, and they should be supported by information systems that help clinicians to monitor outcomes. Makes recommendations for those responsible for child and adolescent mental health services (CAMHS) in NHS trusts and for those who are responsible for commissioning them.
Briefing paper summarising the arguments for a more systematic approach to planning and financing mental health services for children and young people. This means assessing needs, taking stock of current services and transcribing outstanding needs into service requirements. The focus should be on services that are known to be effective, and they should be supported by information systems that help clinicians to monitor outcomes. Makes recommendations for those responsible for child and adolescent mental health services (CAMHS) in NHS trusts and for those who are responsible for commissioning them.
Subject terms:
joint working, joint planning, mental health problems, NHS, monitoring, needs, outcomes, planning, policy formulation, quality assurance, resource allocation, social care provision, young people, child and adolescent mental health services, children, commissioning;
Policy and Politics, 27(1), January 1999, pp.25-41.
Publisher:
Policy Press
Two prominent features of mental health policy in the UK in recent years have been the rundown of hospital provision and the changing of the balance between public and other provider sectors. This article examines the cost, quality of care and outcome implications. Public, voluntary and private providers of mental health care are compared, based on a long-term study of people moving out of psychiatric hospitals in London. Costs are found to be the lowest in the private (for profit) sector, and highest in the NHS and consortium (NHS and voluntary sector partnership) sectors. However, quality of care indicators suggest that the lowest cost sector is performing least well, and the highest cost sectors offer the best quality. These are associated with some differences in user outcome.
Two prominent features of mental health policy in the UK in recent years have been the rundown of hospital provision and the changing of the balance between public and other provider sectors. This article examines the cost, quality of care and outcome implications. Public, voluntary and private providers of mental health care are compared, based on a long-term study of people moving out of psychiatric hospitals in London. Costs are found to be the lowest in the private (for profit) sector, and highest in the NHS and consortium (NHS and voluntary sector partnership) sectors. However, quality of care indicators suggest that the lowest cost sector is performing least well, and the highest cost sectors offer the best quality. These are associated with some differences in user outcome.
Subject terms:
mental health problems, mental health services, NHS, outcomes, policy, private sector, purchaser-provider split, quality assurance, social policy, voluntary sector, community care, community mental health services, cost effectiveness;
Mental Health Care, 2(5), January 1999, pp.178-180.
Publisher:
Pavilion
Introducing a new bi-monthly series of clinical updates on mental health and learning disabilities policy and practice. The authors explain clinical governance and its implications for mental health services.
Introducing a new bi-monthly series of clinical updates on mental health and learning disabilities policy and practice. The authors explain clinical governance and its implications for mental health services.
Subject terms:
learning disabilities, mental health problems, mental health services, NHS, NHS trusts, performance management, policy, primary care, quality assurance, regulation, standards;
Mental Health Care, 2(5), January 1999, pp.174-177.
Publisher:
Pavilion
Ensuring quality of care is one of the government's chief priorities for the NHS. The author describes a new model of quality monitoring in which users interview users, with enlightening results.
Ensuring quality of care is one of the government's chief priorities for the NHS. The author describes a new model of quality monitoring in which users interview users, with enlightening results.
Subject terms:
interviewing, interviews, mental health problems, mental health services, NHS, models, performance management, policy, quality assurance, service users, user participation, user views;