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Pathways to work: the experiences of new and repeat customers in Jobcentre Plus expansion areas
- Authors:
- HAYLLAR Oliver, SEJERSEN Tanja, WOOD Martin
- Publisher:
- Great Britain. Department for Work and Pensions
- Publication year:
- 2010
- Pagination:
- 143p.
- Place of publication:
- London
The Pathways to Work pilots were introduced for new and repeat incapacity benefit (IB) claimants from October 2003. The programme was rolled out to Jobcentre Plus 'expansion' areas in three phases from October 2005. This report presents findings from a survey of new and repeat IB customers who were included in the first two phases of the expansion of Pathways to Work. This study provides a description of the customer profile, their experiences of involvement with Pathways to Work, their work and other outcomes. The report also presents specific analysis on the role of partners, the experiences different age groups and those customers with mental health conditions, and draws comparisons with customers in the pilot areas throughout.
Pathways to work: programme engagement and work patterns: findings from follow-up surveys of new and repeat and existing incapacity benefits customers in the Jobcentre Plus pilot and expansion areas
- Authors:
- BECKER Elizabeth, HAYLLAR Oliver, WOOD Martin
- Publisher:
- Great Britain. Department for Work and Pensions
- Publication year:
- 2010
- Pagination:
- 159p.
- Place of publication:
- London
Pathways to work was first introduced in October 2003 in seven pilot areas, initially focused on those making a new or repeat claim for incapacity benefits. In February 2005, it was extended in these areas to cover customers who had already been claiming incapacity benefits for between one and three years. This report presents the findings from wave two surveys of new and repeat and existing Pathways to Work customers in pilot and expansions areas. The report is based on further interviews that were carried out a year later – around two years since their start on the programme. It aimed to address questions about further participation in Pathways services and uses a five-year work and activity history to explore patterns of working and longer-term work outcomes. Main findings show that Pathways to Work reached a substantial proportion of customers among both the new and repeat and existing customer populations, and delivered services widely viewed by customers to be worthwhile. As with analysis of earlier periods, the overwhelmingly important factor for whether or not customers were in work was their perception of the state of their health.