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Service users' experiences with help and support from crisis resolution teams. A literature review
- Authors:
- WINNESS Monika Gullslett, BORG Marit, HESOOK Suzie Kim
- Journal article citation:
- Journal of Mental Health, 19(1), February 2010, pp.75-87.
- Publisher:
- Taylor and Francis
- Place of publication:
- London
Services for crisis resolution provided by home treatment teams are recent developments in the mental health care scene. The focus of this paper is to identify and discuss service users’ experiences of crisis resolution and home treatment (CR/HT) teams, especially in terms of how users find this form of service helpful, in order to explore ways to develop this form of service further. A systematic review of the periodical literature and research reports on CR/HT was carried out for the period from January 1995 to January 2009. The search identified a total of 13 papers, 1 Cochrane review, and 2 research reports were identified. Although these studies provided few in-depth details, 3 major themes as the characteristics of CR/HT teams are identified as: access and availability; being understood as “normal” human beings; and dealing with crises in an everyday life context. The findings suggest that the key positive characteristics of help in crisis situations are intrinsically tied to the values and principles underlying CR/HT services. The commitment to community-based services, the philosophy of partnership, and user-empowerment seem to the base from which these 3 themes of positive experiences emerged.