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Patients' experiences of the First-Tier Tribunal (Mental Health): report of a joint pilot project of the Administrative Justice and Tribunals Council and the Care Quality Commission
- Authors:
- ADMINISTRATIVE JUSTICE AND TRIBUNALS COUNCIL, CARE QUALITY COMMISSION
- Publisher:
- Administrative Justice and Tribunals Council; Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 35p.
- Place of publication:
- London
Each year, there are more than 45,000 detentions of men and women in hospital for assessment and treatment for mental disorder under the Mental Health Act 1983. At any point in time, around 16,000 people are being detained by NHS and independent hospitals and a further 4,000 people are on community treatment orders (CTOs) or are subject to guardianship powers. The First-tier Tribunal (Mental Health) is the primary mechanism in England for appeal against the use of the Act's powers of detention, guardianship or supervised community treatment. It is an independent judicial body administered by the Tribunals Service and provides one of the key safeguards under the Act. This report details the experiences of a joint pilot project of the Administrative Justice and Tribunals Council and the Care Quality Commission to obtain information from people who use mental health services and patients detained under the Mental Health Act about their experiences of coming before the First-tier Tribunal (Mental Health). Patients had wide-ranging experiences of the tribunal, ranging from positive to strongly negative. When examined as a whole, one trend emerged: the patients who received the outcome they wanted gave far more positive answers about the tribunal process in general, while disappointed patients made more negative comments.
Survey of community mental health services 2011: full national results tables
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 30p.
- Place of publication:
- London
National results of a survey which looked at the experiences of people receiving community mental health services during the time period July to September 2011. The survey involved 65 NHS Trusts in England and responses were received from over 17,000 services users (33% response rate). The survey included questions on care and treatment, contact with health and social care workers, medication, talking therapies, care coordinators, care plans and reviews, crisis care, and day to day living. Most people said that they were listened to carefully, treated with respect and dignity. The results also found that people needed to be more involved in some aspects of the provision of their care. Comparisons between 2011 and 2010 data are included where possible.
Review of compliance: Mild Professionals Homes Ltd: Old Leigh House
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 18p.
- Place of publication:
- London
Old Leigh House was reviewed as part of a targeted inspection programme in hospitals that care for people with learning disabilities. Two essential standards of quality were examined: Outcome 4: People should get safe and appropriate care that meets their needs and supports their rights; and Outcome 7: People should be protected from abuse and staff should respect their human rights. The report includes a summary describing why the review was carried out, the main findings and action required. It also provides detailed findings for the two essential standards and outcomes reviewed. The provider was found not to be meeting these essential standards and improvements are required.
Review of compliance: Northamptonshire Healthcare NHS Foundation Trust: Vale Assessment and Treatment Unit
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 19p.
- Place of publication:
- London
Northamptonshire Healthcare NHS Foundation Trust was reviewed as part of a targeted inspection programme in hospitals that care for people with learning disabilities. The Intensive Support Service provides inpatient assessment and treatment of people with a learning disability who have mental health problems or challenging behaviour. Two essential standards of quality were examined: Outcome 4: People should get safe and appropriate care that meets their needs and supports their rights; and Outcome 7: People should be protected from abuse and staff should respect their human rights. The report includes a summary describing why the review was carried out, the main findings and action required. It also provides detailed findings for the two essential standards and outcomes reviewed. Improvements were found to be needed for essential standard Outcome 4.
Review of compliance: Partnerships in Care Limited: Burston House
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 18p.
- Place of publication:
- London
Burston House was reviewed as part of a targeted inspection programme in hospitals that care for people with learning disabilities. The hospital provides assessment, treatment and continuing care to patient’s with mild to moderate learning disabilities who may also have other complex mental health problems, such as autistic spectrum disorder, aspergers syndrome, personality disorders. Two essential standards of quality were examined: Outcome 4: People should get safe and appropriate care that meets their needs and supports their rights; and Outcome 7: People should be protected from abuse and staff should respect their human rights. The report includes a summary describing why the review was carried out, the main findings and action required. It also provides detailed findings for the two essential standards and outcomes reviewed. The provider was found to be compliant with both standards of quality and safety reviewed.
Supporting briefing note: community mental health survey 2011
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 19p.
- Place of publication:
- London
This briefing note provides key findings from the 2011 survey of people who use community mental health services. The survey comprises a sample of service users aged 16 and over who had been in contact with NHS mental health services in the 3 month period from July 2010 to September 2010 and who were receiving specialist care or treatment for a mental health condition. Over 17,000 service users from 65 mental health trusts in England responded to the survey, a response rate of 33%. This publication summarises the survey findings with regards to: health and social care workers; medications; talking therapies; care coordinators; care plans; care reviews; crisis care; and day to day living. Where comparisons are possible, it highlights notable changes from the 2010 survey and identifies areas where further improvement is required. Overall, service users rated the care they received from mental health services in the last 12 months as: excellent 29%, very good 30%, good 20%, fair 13%, poor 5% and very poor 4%. The ‘very poor’ category showed a small yet statistically significant decrease of less than 1% compared with 2010.