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Putting people first: equality and diversity matters 1: providing appropriate services for lesbian, gay and bisexual and transgender people
- Author:
- COMMISSION FOR SOCIAL CARE INSPECTION
- Publisher:
- Commission for Social Care Inspection
- Publication year:
- 2008
- Pagination:
- 39p.
- Place of publication:
- London
One year after the introduction of a law establishing equality in services on the grounds of sexual orientation, CSCI has published the first in a series of three equality and diversity good practice bulletins. These are designed to help service providers address the new personalisation agenda set out in the joint protocol Putting People First. This first bulletin builds on good practice to help social care providers make their services appropriate for lesbian, gay, bisexual and transgender people, no matter what their sexual orientation. CSCI’s bulletin reports that 45% of lesbian, gay and bisexual people using social care services told CSCI that they had experienced discrimination. Leadership in services is needed to change the ethos: only 9% of registered services say they are taking specific action on equality for lesbian, gay and bisexual people. The bulletin also states that services must ensure that lesbian, gay, bisexual and transgender people feel welcome and able to “come out” if they wish. Services should review publicity, policies, assessment procedures and provide staff training on equality.
Guidance for inspectors: on how we promote the rights of people whatever their sexual orientation
- Author:
- COMMISSION FOR SOCIAL CARE INSPECTION
- Publisher:
- Commission for Social Care Inspection
- Publication year:
- 2008
- Pagination:
- 18p.
- Place of publication:
- London
This guidance aims to facilitate understanding of: best practice for lesbian, gay, bisexual and transgender (LGBT) people who use care services; how to support providers to maximise the chance for everyone in their service to live to their potential; how the law promotes equality for LGBT people, and how we can check that this is happening. The guidance is presented in a question and answer format. The annex includes summary details of relevant regulations and laws and sources of further information.