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A report on the developmental studies for the national adult social care user experience survey
- Authors:
- MALLEY Juliette, et al
- Publisher:
- Personal Social Services Research Unit
- Publication year:
- 2010
- Pagination:
- 122p., bibliog.
- Place of publication:
- Canterbury
A new National Adult Social Care User Experience Survey for 2010/11 is being developed by a team from the Personal Social Services Research Unit and the Tizard Centre at the University of Kent. This report describes some development work which aimed to explore some of the challenges inherent in surveying certain client groups, and to put forward proposals to overcome these challenges. Four exploratory studies covering the client groups and areas that were felt to present the most difficulties for the proposed method of self-completion postal survey were conducted. The studies were: to explore the variety of help received by service users in completing the questionnaire and consequences for the validity of the data; to examine the feasibility of using the proposed approach and the suitability of the questionnaire for people living in care homes; to develop a version of the questionnaire suitable for people with learning disabilities and explore the feasibility of the approach with this group; to explore the feasibility of asking advocates to help service users to complete the questionnaire and the consequences for the validity of the data. The report presents the findings, implications and recommendations arising from each of these separate studies. The next stage of the work is to test the questionnaire and the survey process proposed in this report in a pilot survey.
Understanding and addressing underrepresentation in a postal survey of social care users
- Authors:
- SMITH Nick, MALLEY Juliette
- Publisher:
- Quality and Outcomes of Person-centred Care Policy Research Unit
- Publication year:
- 2012
- Pagination:
- 91
- Place of publication:
- Canterbury
This report draws together the findings of a review of postal surveys, examining the potential causes of underrepresentation and looking at methods of improving representation, such as such as the Adult Social Care Survey (ASCS). Evidence from postal surveys is increasingly being used in England to monitor and improve the performance of social care services. This review has highlighted that it is not only the characteristics of users but the behaviour of the organisation delivering the survey that can affect response rates. It outlines a range of approaches when participation is not possible and highlights four key methods that can be used to enable participation in postal surveys: recognising that the study information section of a postal survey can be a barrier to participation if it does not appear to be relevant to the respondent; adapting the questionnaire to reflect the 'individualised' needs of the participant, such as versions in other languages and Easy Read versions for adults with learning disabilities; employing alternative methods of data collection, such as face-to-face or telephone interview, alongside the postal survey; and encouraging or even providing support to complete the survey. (Edited publisher abstract)