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Parents' perceptions of portage: towards a standard measure of parent satisfaction
- Authors:
- CLARE Linda, PISTRANG Nancy
- Journal article citation:
- British Journal of Learning Disabilities, 23(3), 1995, pp.110-117.
- Publisher:
- Wiley
Describes the development of a measure of client satisfaction with Portage services, the Huntingdon Portage Client Feedback Questionnaire, and presents data from a survey of past and present recipients of one local Portage service. It is suggested that this measure could be adopted by Portage services and used as an ongoing means of self-evaluation.
Improving service approaches and outcomes for people with complex needs through consultation and involvement
- Authors:
- CLARE Linda, COX Sylvia
- Journal article citation:
- Disability and Society, 18(7), December 2003, pp.935-953.
- Publisher:
- Taylor and Francis
Services have not always catered well for people with complex needs. The term 'complex needs' is used here to signify people who have cognitive impairments and communication difficulties that present major challenges for getting one's views and preferences heard and understood, and/or who may not fit into traditional categories of service provision. Current developments in policy and practice, such as the single shared assessment process, emphasise inclusion through user involvement. There is a danger, however, that people with complex needs will be seen as too difficult to involve, and will therefore remain effectively excluded from the decision-making process and from the opportunity to influence service provision. This article explores the current situation in relation to ensuring genuine involvement for people with complex needs, highlights obstacles to progress and examples of good practice, and identifies future directions for research and practice.