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Saying goodbye: when keyworker relationships end
- Authors:
- MATTISON Victoria, PISTRANG Nancy
- Publisher:
- Free Association Books
- Publication year:
- 2000
- Pagination:
- 239p.,bibliog.
- Place of publication:
- London
The experience of separation and loss when keyworkers move away can have devastating effects on the lives of people with learning difficulties. This book tells the stories of service users and staff and how their relationships ended and the feelings they had at the time. Wider issues about the friendships and relationships that adults with learning difficulties have are also highlighted and specific recommendations are made on how services can plan for the end of social worker or staff relationships with users.
Parents' perceptions of portage: towards a standard measure of parent satisfaction
- Authors:
- CLARE Linda, PISTRANG Nancy
- Journal article citation:
- British Journal of Learning Disabilities, 23(3), 1995, pp.110-117.
- Publisher:
- Wiley
Describes the development of a measure of client satisfaction with Portage services, the Huntingdon Portage Client Feedback Questionnaire, and presents data from a survey of past and present recipients of one local Portage service. It is suggested that this measure could be adopted by Portage services and used as an ongoing means of self-evaluation.