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Innovations in evaluating services for people with intellectual disabilities
- Editor:
- McCONKEY Roy
- Publisher:
- Lisieux Hall Publications
- Publication year:
- 1996
- Pagination:
- 186p.,bibliogs.
- Place of publication:
- Chorley, Lancs.
The contributors to this volume point out that measuring the measurable is no guarantee that those variables exert a primary influence on service quality for people with intellectual disabilities. Other factors which are less tangible are needed to produce this outcome. Topics discussed include: involving service users; common sense evaluation; service costs; empowering front line staff; and the evaluator's role in developing quality.