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Handling complaints: retrospective multidisciplinary clinical audit
- Author:
- MCBRIEN Judith
- Journal article citation:
- Community Care Management and Planning, 4(1), February 1996, pp.6-11.
- Publisher:
- Pavillion
This article looks at a method of investigating complaints and using the information generated to examine and improve practice. Uses a case study of the retrospective multidisciplinary clinical audit used by the Learning Disability Directorate of Plymouth Community Services NHS Trust.