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Consumers with intellectual disabilities as service evaluators
- Authors:
- KROESE Biza Stenfert, GILLIOT Alinda, ATKINSON Vicky
- Journal article citation:
- Journal of Applied Research in Intellectual Disabilities, 11(2), 1998, pp.116-128.
- Publisher:
- Wiley
Consumer views of public services are now recognised as an integral part of auditing. Reviews the relevant literature and focuses on the methods used to gather consumer views of public services. The review found that areas of application have included residential, day and therapeutic services. Most studies have found that given adequate opportunities and effective interview methods, people with intellectual disabilities can be informative, critical and reliable service evaluators. Some recommendations for optimising valid and reliable consumer views are given.