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In pursuit of quality: overcoming forces which work against the building of quality cultures in public service organisations; a handbook of quality actions
- Authors:
- COOTE Alan, JONES Michael
- Publisher:
- Mental Handicap Nurses Association
- Publication year:
- 1991
- Pagination:
- 71p.,bibliog.
- Place of publication:
- Penarth
Handbook identifying 'blockages' which can work against quality services and suggesting practical ways in which these can be overcome. Part I identifies 13 potential blockages and suggests actions that can be taken. Part 2 contains checklist notes providing ideas for putting quality actions into practice.
Total quality
- Authors:
- SPACKMAN Angela, HIGGINS Joan
- Journal article citation:
- Health Service Journal, 3.10.91, 1991, pp.26-27.
- Publisher:
- Emap Healthcare
Describes the introduction of a total quality management strategy for services for people with learning disabilities in a mental handicap services unit.