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Implementing quality assurance: the design and operation of codes of practice
- Authors:
- JOYCE Theresa, CARLE Nan
- Journal article citation:
- Mental Handicap, 16(2), June 1988, pp.52-55.
- Publisher:
- British Institute of Mental Handicap
Outlines a strategy for staff and user participation.
Auditing service quality in residential and supported housing services: creating conditions for service improvement
- Authors:
- JOYCE Theresa, CLOSE Wendy
- Journal article citation:
- Tizard Learning Disability Review, 2(4), October 1997, pp.18-26.
- Publisher:
- Emerald
It is essential that the quality of residential services is monitored, both to identify service deterioration and to improve service quality. Current models of community services have produced fragmentation among service providers, and a separation of purchasers and providers. This article illustrates how these different groups can work together by participating in the auditing of each others services. Outlines an audit carried out in Lewisham for services for people with learning difficulties. Highlights the lessons learned from the process and the findings of the audit so far.