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In pursuit of quality: overcoming forces which work against the building of quality cultures in public service organisations; a handbook of quality actions
- Authors:
- COOTE Alan, JONES Michael
- Publisher:
- Mental Handicap Nurses Association
- Publication year:
- 1991
- Pagination:
- 71p.,bibliog.
- Place of publication:
- Penarth
Handbook identifying 'blockages' which can work against quality services and suggesting practical ways in which these can be overcome. Part I identifies 13 potential blockages and suggests actions that can be taken. Part 2 contains checklist notes providing ideas for putting quality actions into practice.