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Total quality
- Authors:
- SPACKMAN Angela, HIGGINS Joan
- Journal article citation:
- Health Service Journal, 3.10.91, 1991, pp.26-27.
- Publisher:
- Emap Healthcare
Describes the introduction of a total quality management strategy for services for people with learning disabilities in a mental handicap services unit.
User participation in services for people with learning disabilities: conference proceedings
- Author:
- HIGGINS Joan
- Publisher:
- University of Southampton. Institute for Health Policy Studies
- Publication year:
- 1993
- Pagination:
- 50p.
- Place of publication:
- Southampton
Includes papers on: the Southampton action on quality project; pathway to a consumer feedback mechanism - project report; the patient's charter and people with learning disabilities; quality action groups; self and citizen advocacy; and consumer involvement and the All Wales strategy.