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Investigating organisational culture: a comparison of a 'high' and a 'low' performing residential unit for people with intellectual disabilities
- Authors:
- GILLERT Elizabeth, STENFERT-KROESE Biza
- Journal article citation:
- Journal of Applied Research in Intellectual Disabilities, 16(4), December 2003, pp.279-284.
- Publisher:
- Wiley
This pilot study investigates organisational culture in small community-based residential services for people with intellectual disabilities, one of the under-researched determinants of staff behaviour and performance. Staff performance is of primary importance in the provision of quality services. Two matched residential units were assessed using COMPASS: A Multi-Perspective Evaluation of Quality in Home Life, and identified as 'high' and 'low' performing. The organisational culture of the units was assessed using the Organisational Culture Inventory in order to investigate any associations. The unit with better quality outcomes demonstrated a more positive organizational culture overall, with statistically significant lower scores on three negatively influential cultural styles, namely, oppositional, competitive and perfectionistic. There may well be a meaningful relationship between organisational culture and quality outcomes, although the nature of this relationship is far from clear. The continuation of investigations into organisational culture is encouraged