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Aiming for the stars
- Author:
- FULLERTON Michael
- Journal article citation:
- Learning Disability Today, October 2012, pp.28-29.
- Publisher:
- Pavilion
- Place of publication:
- Hove
When the Care Quality Commission withdrew its star ratings system for residential care services, Care Management Group (CMG) decided to create its own internal rating system to assess quality across its service models. The new internal rating system was designed by CMG’s senior management team, managers, and also crucially by service users. The underlying aim of the rating scheme is to ensure that service users are ultimately the judges and beneficiaries of all improvements. The Care Management Group Quality Rating Framework has now been rolled out across CMG’s 98 services. The framework focuses on 8 main areas, all underpinned by the principle of person-centred active support. The areas are: service user voice; outcome focus; documentation; staffing; environment; safeguarding; health; external relationships; and reputation. This provides clear criteria for each service to be judged upon, resulting in an evidence-based rating. A 4-step assessment process ensures consistency of assessment across all CMG services. The process involves: monthly assessment by service managers of their own services; 3-monthly assessment of services by regional directors; review of regional directors’ scores by senior directors; and annual independent audits by CMG’s senior Quality Support Team.