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Improving service quality through linked services development
- Author:
- BROADSHAW Jill
- Journal article citation:
- Tizard Learning Disability Review, 6(4), October 2001, pp.12-18.
- Publisher:
- Emerald
The University Affiliated Programme (UAP) aims to improve service quality by working in partnership with local services. This article reports on the establishment and development of linked services: three services for people with learning disabilities, living in small community houses that opened in late 1999 and early 2000. The focus of resources on a small number of linked services was designed to maximise the effectiveness of the involvement of the Tizard Centre, along with the Subscriber Network. It was intended that work in the linked services would be disseminated through this network. The UAP has worked with service users and providers since 1996, during which time users have moved from long-stay NHS hospital to community services. The service provider is also now a private organisation. The article outlines some of the projects which have been introduced or developed in these linked services and discusses some of the issues that have arisen while working in partnership with them. The benefits of working through a UAP will also be identified.
What would make services good?: quality standards in services for people with learning disabilities; a user perspective
- Author:
- WINTERSGILL Cathy
- Publisher:
- Leeds Coalition
- Publication year:
- 1996
- Pagination:
- 29p.
- Place of publication:
- Leeds
Research study identifying quality standards for services for people with learning difficulties, based on the views of users.
Who's putting the squeeze on services
- Author:
- HOLMAN Andrew
- Journal article citation:
- Community Living, 8(2), October 1994, pp.8-9.
- Publisher:
- Hexagon Publishing
Looks at the strangleholds preventing the growth of quality services for people with learning difficulties: the financial stranglehold; the complaints and registration stranglehold; the stranglehold of public opinion; the stranglehold of services attitude.
Charter for people with learning difficulties: our promise to people who use our services
- Author:
- HARRISON Sophie
- Publisher:
- Southwark Consortium
- Publication year:
- 1992
- Pagination:
- 49p.
- Place of publication:
- London
Charter telling people with learning difficulties, their families, friends and others involved, what services they can expect from Southwark Consortium, an organisation which helps users to lead their own lives in the community.
Aiming for the stars
- Author:
- FULLERTON Michael
- Journal article citation:
- Learning Disability Today, October 2012, pp.28-29.
- Publisher:
- Pavilion
- Place of publication:
- Hove
When the Care Quality Commission withdrew its star ratings system for residential care services, Care Management Group (CMG) decided to create its own internal rating system to assess quality across its service models. The new internal rating system was designed by CMG’s senior management team, managers, and also crucially by service users. The underlying aim of the rating scheme is to ensure that service users are ultimately the judges and beneficiaries of all improvements. The Care Management Group Quality Rating Framework has now been rolled out across CMG’s 98 services. The framework focuses on 8 main areas, all underpinned by the principle of person-centred active support. The areas are: service user voice; outcome focus; documentation; staffing; environment; safeguarding; health; external relationships; and reputation. This provides clear criteria for each service to be judged upon, resulting in an evidence-based rating. A 4-step assessment process ensures consistency of assessment across all CMG services. The process involves: monthly assessment by service managers of their own services; 3-monthly assessment of services by regional directors; review of regional directors’ scores by senior directors; and annual independent audits by CMG’s senior Quality Support Team.
Quality counts
- Author:
- MILES Adrian
- Journal article citation:
- Community Care, 27.5.93, 1993, pp.vi-vii.
- Publisher:
- Reed Business Information
Birmingham SSD have made user involvement the cornerstone of their quality initiatives. They have drawn on the lessons learnt during the Community Care Special Action Project. Looks at user involvement in two projects: the Connections scheme which supports people with learning difficulties and the Young People's Forum which involves young people aged 11 and above who are being 'looked after' by the SSD.
Quality counts
- Author:
- MILLNER Lesley
- Journal article citation:
- Community Care, 27.2.92, 1992, pp.14-16.
- Publisher:
- Reed Business Information
Identifies way in which people with learning difficulties can participate in planning and managing their own services.
National inspection of care and support for people with learning disabilities: overview
- Authors:
- CARE AND SOCIAL SERVICES INSPECTORATE WALES, HEALTHCARE INSPECTORATE WALES
- Publishers:
- Care and Social Services Inspectorate Wales, Healthcare Inspectorate Wales
- Publication year:
- 2016
- Pagination:
- 51
- Place of publication:
- Cardiff
Sets out the findings of the national inspection of quality and safety of care and support for adults with learning disabilities. The inspection includes fieldwork in six local authorities and corresponding health boards; the results of a thematic enquiry into services for people with learning disabilities regulated by CSSIW; and the results of a national data and self-assessment survey undertaken in all 22 local authorities in Wales. Inspectors focused on a number areas including: support for carers; whether local authorities provide information, advice and assistance; and whether or not local authorities have good leadership and governance arrangements. Inspectors from Healthcare Inspectorate Wales (HIW) also looked at the efficacy of the partnership between social services and health. Findings of the report looks at what is working well and areas for improvement under the following themes: understanding need, providing effective care and support, and leading in partnership. The report found that the quality of care and support for many people with learning disabilities depended on the effectiveness of the front line social services and health staff and the assertiveness of relatives. The report makes a number of recommendations, including: that local authorities review their quality assurance arrangements for care and support planning with individuals; for local authorities and health boards to share best practice; and for local authorities and health boards to ensure that the lines of accountability and responsibility in relation to adult safeguarding are clear and understood by staff. (Edited publisher abstract)
Poorly served
- Author:
- HATTON Chris
- Journal article citation:
- Community Care, 15.05.05, 2005, pp.36-37.
- Publisher:
- Reed Business Information
Learning disability partnership boards have a responsibility to eradicate the discriminatory barriers to services experienced by people with learning disabilities from ethnic minorities. The author reports on a national survey of partnership boards in England, funded by the Valuing People support team, which revealed that progress has been slow and some boards view people from ethnic minorities as a low priority.
My life: a person-centred approach to checking outcomes for people with learning difficulties
- Authors:
- CATTERMOLE Martin, BLUNDEN Roger
- Publisher:
- British Institute of Learning Disabilities
- Publication year:
- 2002
- Pagination:
- 79p.
- Place of publication:
- Plymouth
Enables the user and carer to: find out about the quality of a person's life; assess and improve the quality of services run by a single organisation; take an overview of what life is really like for people with learning disabilities who use services; and to inform individual planning.