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Implementing quality assurance: the design and operation of codes of practice
- Authors:
- JOYCE Theresa, CARLE Nan
- Journal article citation:
- Mental Handicap, 16(2), June 1988, pp.52-55.
- Publisher:
- British Institute of Mental Handicap
Outlines a strategy for staff and user participation.
The importance of good quality services for people with complex health needs
- Author:
- CAMPBELL Martin
- Journal article citation:
- British Journal of Learning Disabilities, 36(1), March 2008, pp.32-37.
- Publisher:
- Wiley
This article describes the use of a set of evidence-based quality indicators to assess performance by 15 NHS Boards across Scotland in a national review, with a particular focus on the quality of services for people with complex health needs. Evidence based best practice and evaluative data from previous inspections were used to develop Quality Indicators in four domains. Areas reviewed were: involvement of children and adults with learning disabilities and carers in service planning; meeting complex health needs; inpatient/hospital services and planning services/partnership working. A connection between the group of quality indicators used to assess performance in ‘meeting complex health needs’ and overall measures of quality was observed. The importance of good quality services for people with complex health needs is discussed in light of these results.
Improving the mental health of people with learning disabilities in Scotland: putting policy into practice
- Authors:
- SIMPSON Neill, WHORISKEY Margaret, McCUE Michael
- Journal article citation:
- Advances in Mental Health and Learning Disabilities, 1(1), March 2007, pp.26-32.
- Publisher:
- Emerald
Service systems for people with learning disabilities in Scotland have developed in the context of the Scottish legal system and devolved policy for health. Scottish organisations are responding to the spectrum of mental health needs by working in partnership to improve quality. This article describes this system and the key organisations, and presents some findings of the National Overview Report of services undertaken by NHS Quality Improvement Scotland.
Innovations in evaluating services for people with intellectual disabilities
- Editor:
- McCONKEY Roy
- Publisher:
- Lisieux Hall Publications
- Publication year:
- 1996
- Pagination:
- 186p.,bibliogs.
- Place of publication:
- Chorley, Lancs.
The contributors to this volume point out that measuring the measurable is no guarantee that those variables exert a primary influence on service quality for people with intellectual disabilities. Other factors which are less tangible are needed to produce this outcome. Topics discussed include: involving service users; common sense evaluation; service costs; empowering front line staff; and the evaluator's role in developing quality.
The importance of tacit knowledge in practices of care
- Author:
- REINDERS H.
- Journal article citation:
- Journal of Intellectual Disability Research, 54(Supplement 1), April 2010, pp.28-37.
- Publisher:
- Wiley
In the article the author argues that high quality personal relationships between professional and client is an essential condition of professional knowledge. This epistemological claim is developed against the background of current methods of quality assessment that rely on objective indicators. The author provides a philosophical analysis regarding the nature of professional knowledge in the care sector, where the analysis continues on from the concept of tacit knowledge to account for the personal dimension of professional expertise in the care sector. The author suggests that methods of quality assessment describe ‘quality of care’ as being independent to the professional who generates it, and, consequently, quality assessment as currently practiced renders the personal dimension of professional knowledge invisible – thereby excluding it from managerial attention and support. To indicate the relevance of the concept of tacit knowledge, the article offers some observations from the practice of care in a group home for people with intellectual disabilities. The author concludes that a high quality relationship between professionals and their clients is crucial for quality of care, and that this relationship generates the positive interaction that enables professionals to gain adequate insight in the needs of their clients.