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Improving services through partnership and consultation: a case example
- Authors:
- CHAPLIN Eddie, et al
- Journal article citation:
- Advances in Mental Health and Intellectual Disabilities, 5(2), March 2011, pp.3-8.
- Publisher:
- Emerald
A process of monitoring and auditing care quality is integral to modern health service delivery in order to improve standards and to ensure patient safety and welfare. This paper describes how, following an audit, a specialist mental health assessment and treatment inpatient service for people with intellectual disabilities put in place a process to improve and reprovide the service in partnership with local stakeholders. Concerns were raised by an audit of training and staffing which reported a catastrophic fall in staffing and concluded that without intervention there would be a danger that the service would be unable to provide an acceptable level of service. This paper describes the response to this audit, including the temporary measures that were put in place and the development of a permanent solution. In describing the process the paper highlights the need for transparent and honest working relationships with stakeholders, along with the role of audit and monitoring of quality to determine the health and effectiveness of services. This includes evaluating the continuing need for service and maintaining an agenda driven by needs rather than beds, based on best practice.