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3 lives: what we have learned, what we need to do
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2014
- Pagination:
- 10
- Place of publication:
- Newcastle upon Tyne
This report, which came from an event hosted by the Care Quality Commission, outlines the experiences of three young people and details how they and their families were let down by learning disability services that should have been caring for them. The family stories told at the event outlined the experiences of: 18 year old Connor, who died at an assessment and treatment centre after he was found unconscious after a seizure whilst unsupervised in a bath; Kayleigh, who spent 10 years in assessment and treatment centers, including Winterbourne View; and Lisa who was kept for the majority of the time in a locked area at an assessment and treatment centre with staff interacting with her through a small letterbox style hatch. The report outlines the actions identified by those attending the event around a number of key themes. The common themes were: the importance of understanding the person, and listening to them and their family; the need for local professional expertise and early intervention close to home; the importance of good multidisciplinary support, including transition between child and adult services; the closure of services that do not meet people’s needs, and which are at odds with the right models of care. (Edited publisher abstract)