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Lucy's treatment
- Author:
- SOCIAL CARE INSTITUTE FOR EXCELLENCE
- Publisher:
- Social Care Institute for Excellence
- Publication year:
- 2011
- Place of publication:
- London
This film is a drama set in an accident and emergency department. Lucy is a woman with Down’s syndrome who is resisting treatment for a dog bite. She is with her mother when the nurse comes to assess her. The nurse does not communicate well with Lucy. She is doing a pressurised job, but this cannot excuse her behaviour towards Lucy. The nurse also makes a common mistake of believing she can’t provide treatment which goes against her patient’s wishes. It is Lucy’s mother who explains that where a person lacks capacity to make a decision about treatment, the decision must be made in the person’s best interests. Lucy is given a tetanus injection using a limited amount of restraint. NB This film is no longer available to view.
Dignity in care: communication
- Author:
- SOCIAL CARE INSTITUTE FOR EXCELLENCE
- Publisher:
- Social Care Institute for Excellence
- Publication year:
- 2014
- Pagination:
- 16 minutes 7 seconds
- Place of publication:
- London
Good communication can help people to maintain their dignity. It is vital that staff develop other ways of communicating with people who have a cognitive impairment or limited speech. This film provides an example of communicating with Matthew, a young man with Down's Syndrome Matthew is encouraged to use a diary so that he knows what he's going to be doing on any particular week. It's a good way for staff to find out what's been happening in Matthew's life. The film also shows how, for older people, past memories of being at the beach can be used as a useful communication tool. Communication in practice can mean asking people how they prefer to be addressed and to respect their wishes; giving people information about the service in advance and in a suitable format; and not assuming that you know what people want because of their culture, ability or any other factor. (Edited publisher abstract)