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Communication is a human right
- Author:
- THURMAN Sue
- Publisher:
- British Institute of Learning Disabilities
- Publication year:
- 2009
- Pagination:
- 20p.
- Place of publication:
- Kidderminster
Communication is recognised as an essential human need and therefore, as a basic human right. People with learning disabilities face many personal, social and physical barriers to communication and may need support to enable them to communicate effectively. This guide recommends the Total Communication approach which uses all available means in order to understand and be understood.
Making complaints work for people with learning disabilities
- Author:
- THURMAN Sue
- Publisher:
- British Institute of Learning Disabilities
- Publication year:
- 2009
- Pagination:
- 21p.
- Place of publication:
- Kidderminster
Everyone has the right to complain; being denied access to complaints procedures may well be considered a breach of the Human Rights Act. This guide explains the need for an open, responsive culture and a willingness to listen in order to ensure that people with learning disabilities can be confident their complaints and comments will be listened to and acted upon.