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Literature review: understanding the needs of people with mental health conditions and/or learning disabilities and the implications for the Pension, Disability and Carers Service
- Authors:
- BUTTERS Andrew, WEBSTER Mike, HILL Matt
- Publisher:
- Great Britain. Department for Work and Pensions
- Publication year:
- 2010
- Pagination:
- 62p., bibliog.
- Place of publication:
- London
The focus of this literature review is the needs, preferences and experiences of people with mental health problems or mental illness and/or learning disabilities when making claims or accessing benefits, specifically Disability Living Allowance and Attendance Allowance, and the implications of this for the Pension, Disability and Carers Service (PDCS) when assessing claims against its eligibility criteria. The report covers the background, policy context, scope and methodology of the review, and its findings concerning understanding needs, the role and extent of use of advocacy, gaps in service provision, good practice in providing services, barriers to the increased take-up of benefits, key networks, partners and links for PDCS in meeting needs, customer satisfaction, and channel preferences and digital inclusion. It includes recommended next steps for the PDCS.