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What can you expect from a good home-care agency?
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2016
- Pagination:
- 8
- Place of publication:
- Newcastle upon Tyne
This booklet describes what someone receiving personal care in their own home should expect from a home care agency that has been rated 'good' by the Care Quality Commission. It looks at what 'good' means for services across the following areas: safe; effective; caring; responsive to people's needs; and well-led. It also explains how to raise concerns about a home care agency.
COVID-19 Insight: focus on adult social care
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2020
- Pagination:
- 29
- Place of publication:
- Newcastle upon Tyne
This Insight document highlights COVID-19 related pressures facing adult social care. It reviews data on outbreaks, deaths, and the availability of Personal Protection Equipment (PPE), and looks at the impact of COVID-19 on staff wellbeing and the financial viability of adult social care services. It also outlines future areas of focus for the Care Quality Commission (CQC), including infection control both within and between services, how local systems are engaging social care organisations in the management of COVID-19, and how the care for people from different vulnerable groups is being managed through the COVID-19 crisis. The document draws on information gathered from staff and people receiving care, data collection from domiciliary care services, and conversations with providers. It is the first in a series of Insight documents on key issues affecting health and care during COVID-19. (Edited publisher abstract)
Housing with care: guidance on regulated activities for providers of supported living and extra care housing
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2015
- Pagination:
- 19
- Place of publication:
- Newcastle upon Tyne
Under the Health and Social Care Act 2008, providers of health and adult social care services must register with Care Quality Commission (CQC) if they carry on a regulated activity. This supplementary guidance clarifies the main differences between the regulated activities ‘Accommodation for persons who require nursing or personal care’ and ‘Personal care’, how they apply to supported living and extra care housing. The guidance also sets out indicators to help providers to decide whether ‘personal care’ or ‘Accommodation for persons who require nursing or personal care’ is being provided, and how they should register. A flow chart is also provided to help providers who are considering whether to register. (Edited publisher abstract)
Celebrating good care, championing outstanding care
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2015
- Pagination:
- 40
- Place of publication:
- Newcastle upon Tyne
This report shares 12 examples of good care practice identified by the Care Quality Commission during their inspection process. The examples are grouped around the five key questions used by the Care Quality Commission in their new inspection process. Whether a service is: safe, effective, caring, responsive and well-led. The CQC identify three themes that emerge as drivers of better quality of care: that care is person-centred; that there is line-of-sight from senior leadership to the frontline staff and services; and that good care includes the provider checking on how well they are doing. The practice examples include: The Ridgeway, which provides supported care for up to four adults with learning disabilities and other complex needs; St Cuthbert’s Hospice in Durham; Home Instead Senior Care which provides home care services in West Lancashire; and Cambridgeshire Community Services NHS Trust. (Edited publisher abstract)
Testing the methods: a report on the methodology for the home care inspection programme
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 13p.
- Place of publication:
- London
This report sets out the reasons why the Care Quality Commission (CQC) wanted to test different methods for the inspection of home care services, how it tested these approaches, the lessons that were learned, and the implications they have for future inspection of community-based services. A significant part of the CQC approach is to give a central role to the voice of service users, their families and carers. It is also committed to carrying out unannounced inspections of providers in order to judge the quality and safety of care in practice settings. These two requirements present particular challenges in the regulation of home care services. This themed inspection programme specifically looked at people aged 65 and over. The following methods were tested: unannounced inspections, questionnaires, web-based questionnaires, specialist advice, experts by experience, home visits, and the Short Observational Framework for Inspection 2 (SOFI2). Carrying out the planned methodology proved to be challenging for both the organisation and individual inspectors. Including a number of different methods extended the time needed for each inspection. The challenge is to establish whether these extra tools really helped to get to the experience of people using that service. Some interim conclusions are provided; a full evaluation will follow to confirm these conclusions.
What standards we expect from the regulation of agencies that provide care in your own home: an introduction to important changes to how adult social care services are regulated
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2011
- Pagination:
- 14p.
- Place of publication:
- London
An information booklet developed for those receiving care, treatment and support in their own home to explain how the agencies providing these services will be regulated. The booklet also explains the new essential standards of quality and safety that home care agencies must meet, how these standards will be regulated, and what to do if a home care agency is not meeting these standards.
The quality of care services purchased by councils: 2010: technical report
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2010
- Pagination:
- 45p.
- Place of publication:
- London
Councils spend nearly £8 billion each year on residential care and home care, which is over 70% of all their expenditure on adult care services. In November 2009, all 152 councils in England provided the Care Quality Commission (CQC) with data on the number of their residents for whom they purchased care in care homes in the period April to September 2009. This report links the data supplied to data on quality ratings for each care home. In addition, the councils reported to CQC in November 2009 on 317,000 adults for whom they had arranged home care with registered agencies in a week in the 6 months to 30 September 2009. The report provides a detailed analysis of the findings of these council returns. The data shows some variation in the quality of services purchased by councils. Councils purchased care for 230,000 adults in care homes. Eighty-six percent of these adults were living in care homes rated good or excellent. The percentage was lower (82%) for those in homes offering nursing care for older people. Ninety-three percent of adults whose home care was arranged or purchased by their council received a service from a home care agency rated good or excellent. Comparisons of the quality of care arranged by councils between September 2008 and September 2009 show that the percentage of people receiving care from services rated good or excellent has improved for both care homes and home care.
Direct payment support schemes: information for service providers on which services need to be registered
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2008
- Pagination:
- 3p.
- Place of publication:
- London
This leaflet helps home care support providers decide whether they need to register with the Care Quality Commission as a care service.
Effective staffing case studies
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2019
- Place of publication:
- Newcastle upon Tyne
A collection of case studies which highlight what health and care providers have done to take a flexible approach to staffing. There are examples which show how providers have redesigned services to make the best use of the available range of skills and disciplines, or found new ways to work with others in the local health and care system. The examples highlight the importance of having enough people with the right skills, in the right place, at the right time. They include examples multidisciplinary teams and interprofessional working to prevent unnecessary hospital admissions. (Edited publisher abstract)
East Sussex: local system review report
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2018
- Pagination:
- 41
- Place of publication:
- Newcastle upon Tyne
This report is one of 20 targeted reviews of local authority areas looking specifically at how people move through the health and social care system, with a focus on how services work together. Despite there being two separate transformation strategies across East Sussex, East Sussex Better Together (ESBT) and Connecting 4 You (C4Y), the review team found system leaders had a clear and aligned purpose and vision for providing health and social care services. There was a strong commitment and high level of trust between the system leaders, to serve local people well. Some of the key findings of the review were: preventative approaches to health and social care delivery were well thought through and embedded; there was a wide range of effective initiatives that were supporting people to remain in their own home and avoid hospital admissions; there were some good examples of shared approaches and local agreements that supported local people in having timely access to services and support that met their needs. However when older people were admitted to hospital they were often subject to delays in their discharge – this was often due to the unavailability of suitable care home beds and a lack of capacity in domiciliary care provision. All system leaders were working together to reduce delayed transfers of care and recently developed operational protocols had improved patient flow. Performance information showed the system had made improvements over recent months and the number of delayed care transfers had reduced. However there was still work to do to effectively manage and shape an affordable nursing home market and increase the availability of domiciliary care so that people’s needs were met in a timely way. (Edited publisher abstract)