Search results for ‘Subject term:"access to services"’ Sort:
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Social work with marginalised people who have a mild or borderline intellectual disability: practicing gentleness and encouraging hope
- Authors:
- ELLEM Kathy, et al
- Journal article citation:
- Australian Social Work, 66(1), 2013, pp.56-71.
- Publisher:
- Taylor and Francis
People with mild or borderline intellectual disabilities are a group of people who usually do not meet the eligibility criteria for specialist disability services. They may traverse many services, often entering, exiting, and returning to the same service providers with few positive results. This article explores the practice approach of the Meryton Association, a medium-sized non-government agency located in Brisbane, Australia. The Association provides social work support to people with mild to borderline intellectual disabilities, actively assisting this group to build relationships, resources, knowledge, and autonomy in their everyday lives. Using qualitative in-depth interviews with 11 Meryton Association staff and analysis of Meryton Association policy and practice documents, the challenges and opportunities of using this practice approach are documented. The authors propose that specialist services are needed that use a developmental approach, stress the importance of relationship, and the need to practice gentleness and hope in social worker-client interaction.
Effectively engaging and involving seldom-heard groups
- Author:
- INSTITUTE FOR RESEARCH AND INNOVATION IN SOCIAL SERVICES
- Publisher:
- Institute for Research and Innovation in Social Services
- Publication year:
- 2010
- Pagination:
- 6p.
- Place of publication:
- Glasgow
One of a series of briefings providing practice-oriented summaries of published evidence, this Insight focuses effectively engaging and involving seldom-heard groups. 'Seldom-heard groups' refers to under-represented people who use or might potentially use social services and who are less likely to be heard by social service professionals and decision-makers. The briefing provides an overview of the current policy context in Scotland before summarising recent research evidence on the key issues and barriers to involvement. Recommendations for practice are then highlighted. The briefing draws heavily on work from the Social Care Institute for Excellence (SCIE). Key points highlight the multiple barriers facing people in seldom-heard groups in accessing and using social services, and the need for good relationships and honest communication between staff and seldom-heard people.
Experts by experience: the benefit of experience: involving people who use services in inspections
- Author:
- COMMISSION FOR SOCIAL CARE INSPECTION
- Publisher:
- Commission for Social Care Inspection
- Publication year:
- 2008
- Pagination:
- 17p.
- Place of publication:
- London
A scheme to involve people with experience of using care services in our inspections has improved the inspection process, say two evaluation reports. Most people involved in the scheme, called Experts by experience, said giving people who have experience of using services the opportunity to be part of an inspection team brought real benefits
Experts by experience: how people who use services help us make services better: easyread version
- Author:
- COMMISSION FOR SOCIAL CARE INSPECTION
- Publisher:
- Commission for Social Care Inspection
- Publication year:
- 2008
- Pagination:
- 21p.
- Place of publication:
- London
A scheme to involve people with experience of using care services in our inspections has improved the inspection process, say two evaluation reports. Most people involved in the scheme, called Experts by experience, said giving people who have experience of using services the opportunity to be part of an inspection team brought real benefits.
The right to choose
- Author:
- SEWARD James
- Journal article citation:
- Mental Health Today, May 2006, pp.16-18.
- Publisher:
- Pavilion
- Place of publication:
- Hove
The author looks at how the National Institute for Mental Health in England (NIMHE, now part of the Care Services Improvement Partnership) has been working to ensure choice for mental health service users though its Choice and Access programme.
Does client self-booking reduce 'did not attends' (DNAs) in a counselling service?
- Authors:
- REID Daniel, et al
- Journal article citation:
- Counselling and Psychotherapy Research, 5(4), December 2005, pp.291-294.
- Publisher:
- Wiley
This paper describes how one Hospital Psychological Service tackled the problem of clients who did not attend (DNAs) for their booked appointment in their counselling service by using a Plan-Do-Study-Act cycle. The results found that by devising a system whereby clients could self-book their appointments we were able to reduce the DNA rate for first appointments from 31.70% to 2%.
Methodology for developing the online user journey
- Author:
- GREENWOOD Martin
- Publishers:
- Local Government Association, Socitm, Association of Directors of Adult Social Services
- Publication year:
- 2015
- Pagination:
- 20
- Place of publication:
- London
This briefing focuses on the usability of online social care services. It is one of a series of briefings to support local authorities who are planning to introduce some form of online self-service for adult social care. The briefing begins by citing the results of research to show the poor user experience people can have when accessing advice or applying for social care services online. It sets out a number of changes that should take place, which include a focus on user needs, improved information architecture, using simple language and carrying out user testing. It also identifies three specific areas that require attention: mobile devices, linking with third party sites and designing online form. It provides three case studies of councils that have recognised the need to change and made the improvements. It concludes by providing tips for dos and don’ts when planning a new online system. (Edited publisher abstract)
Access to long-term care: perceptions and experiences of older Dutch people
- Authors:
- SCHIPPER Lisette, et al
- Journal article citation:
- Quality in Ageing and Older Adults, 16(2), 2015, pp.83-93.
- Publisher:
- Emerald
Purpose: Despite the current focus on demand-based care, little is known about what clients consider important when they have a request for formal long-term care services. The paper aims to discuss this issue. Design/methodology/approach: Questions about the access process to care services were added to the “Senior Barometer”, a Dutch web-based questionnaire that assesses the opinion of older people about different aspects in life. The questionnaire surveyed both people who already requested care services (“users”), and people that did not (“future clients”). Findings: The results show a significant difference in what people expect to be the first step from what users actually did, when requesting formal care services. In addition, there was a significant difference on how “users” and “future clients” rated several access service aspects. Research limitations/implications:The results give valuable information on how both “users” and “future clients” value the access process. The findings also provide valuable input for organisations providing long-term care for older clients about the important issues that have to be considered when organising the access process. Originality/value: This study shows what older people in the Netherlands find important during the access process to care and this has not been explored before. The difference between what “users” and “future clients” find of importance in the care access process suggests that it is difficult for people to foresee what will be important once the need for care arrives, or where they will turn to with a request for care services. (Edited publisher abstract)
Six lives: progress report on healthcare for people with learning disabilities
- Author:
- GREAT BRITAIN. Department of Health
- Publisher:
- Great Britain. Department of Health
- Publication year:
- 2013
- Pagination:
- 85
- Place of publication:
- London
This report charts the progress that has been made in healthcare for people with a learning disability since 2010. It is the second of two progress reports that the Department has published since the original Six Lives report, published in 2009, which investigated the deaths of six people with learning disabilities. It includes the personal perspectives of people with learning disabilities and their families and an easy read summary. (Edited publisher abstract)
Choice, control and recovery: a guide to self-directed support
- Publisher:
- Mental Health Foundation
- Publication year:
- 2009
- Pagination:
- 35p.
- Place of publication:
- London
This booklet is designed for people who experience mental health problems and who are interested in getting access to self-directed support in Scotland. Self-directed support is designed to help people to manage their own social-care support and choose the services that suit them best. The booklet is designed to give information and allow users to make an informed decision about whether to get self-directed support. It also explains how self-directed support can help to manage mental health. Sections are included on: what is self-directed support; how to get self-directed support; how can self-directed support be used; common questions; and local support services.