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Book Full text available online for free

Listening makes sense: a resource for staff caring for older people

Authors:
BRIDGES Jackie, et al
Publisher:
City University
Publication year:
2008
Pagination:
18p.
Place of publication:
London

This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.

Book Full text available online for free

Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: executive summary of findings

Author:
BRIDGES Jackie
Publisher:
City University
Publication year:
2008
Pagination:
3p.
Place of publication:
London

This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.

Book Full text available online for free

Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: final study report

Author:
BRIDGES Jackie
Publisher:
City University
Publication year:
2008
Pagination:
33p.
Place of publication:
London

This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.

Book

Learning to listen: counselling skills for helpers of older people

Author:
COMLEY Maggie
Publisher:
Help Age International
Publication year:
1996
Pagination:
88p.,bibliog.
Place of publication:
London

Short book designed to enable helpers of older people to develop a repertoire of counselling skills and to use them in their work with older people.

Journal article Full text available online for free

Two kinds of significance of place in old age

Author:
BISSELL Gavin
Journal article citation:
Elders the Journal of Care and Practice, 3(4), December 1994, pp.57-64.

The article is concerned about the social care of older people in relation to decisions about risk or residence, where social work and social care staff are involved, because they often reflect implicit theories of significance of place to the elderly. Examines two theories of significance of placement, together with some of their practice implications.

Journal article

Stocking up on Christmas cheer

Author:
WERTHEIMER Alison
Journal article citation:
Care Weekly, 8.12.94, 1994, p.14.

Christmas can be difficult for many people. Suggests ways in which staff can reduce the stress on themselves and their clients.

Book

Giving good care: an introductory guide for care assistants

Authors:
HELP THE AGED, SOCIAL CARE ASSOCIATION
Publisher:
Help the Aged
Publication year:
1994
Pagination:
23p.
Place of publication:
London

Practical booklet providing an introduction to the work of care assistants in residential homes for older people.

Journal article

Improving nursing home care through training and job redesign

Authors:
SMYER M., BRANNON Diane, COHN Margaret
Journal article citation:
Gerontologist, 32(3), 1992, pp.327-333.
Publisher:
Gerontological Society of America

Results of a study under taken in nursing homes for elderly people designed to affect nursing assistants' performance. Found that their knowledge was increased but their performance was not improved. Discusses implications for policy practice and research.

Journal article

Ineffective staff, ineffective supervision, or ineffective administration? Why some nursing homes fail to provide adequate care

Authors:
SHERIDAN John E., WHITE John, FAIRCHILD Thomas J.
Journal article citation:
Gerontologist, 32(3), 1992, pp.334-341.
Publisher:
Gerontological Society of America

Study of 530 nursing staff in 25 nursing homes looking at variations in attitudes to work and clients and organisational culture.

Book

Evaluation of training support programme: elderly people; summary report; second phase of the study

Authors:
ABRAHAM Frances, et al
Publisher:
Tavistock Institute
Publication year:
1991
Pagination:
7p.
Place of publication:
London

Phase 2 of a research project assessing the impact of the Training Support Grant and the effect it is having on the quality of care for elderly people. Phase 2 looks in particular at different strategies in the usage of the TSP and the influences shaping these.

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